An actual conversation I just had:
Customer:
Do you do mobile locks?
me:
Excuse me?
Customer:
Do you do mobile locks?
me:
Well, we're a mobile locksmith company... (?)
Customer:
Yeah.
me:
Ummm, what is it you need to have done? Can you describe what you mean by mobile locks?
Customer:
The car! You know!
me:
Uh...
Customer:
The ignition! The ignition!!!
me:
Ummm... Ok, are you having ignition problems?
Customer:
NO! The keys man, the keys.
me:
Ahhh! Do you need keys made? What did you mean about the ignition?
Customer:
Yeah, the ignition.
me:
The keys don't work IN the ignition?
Customer:
How do I know if they do or not? They did before...
me:
Ummm... Do you need a new ignition? Are you having mechanical problems with the lock? Describe to me what's going on...
Customer:
*sigh* I can't find my keys you know.
me:
Ok... So you need keys made?
Customer:
Well, yeah, duh! I said that! I asked you if you did mobile locks!
me:
(Frantically looking for any loose Xanax in the bottom of my purse)
Ok, what kind of car is it?
Customer:
It's green...
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The "Ask the Locksmith" Blog!: Ruminations, references, misinformation clarified or corrected, thoughts on the nature of locksmithing, what makes a good locksmith "good"... Questions from customers, customer education, how to hire a locksmith from a position of knowledge... Pending legislation, laws, licenses, business law (California Business & Professions Code as pertains to locksmiths)... Criminal or illegal locksmiths, how to ID them, where to find them, what to do about them, etc.
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About Us
Hi! We're Bill & Kim Stagg, the proprietors of San Diego Lock & Safe™, a local San Diego Locksmith, licensed, bonded, and insured for your security. We're both native San Diegans, tho' Bill cheated a bit, having become a native within a month or so after birth, but we cut him some slack on that. ;)
In this day and age of literally thousands of scammer locksmiths drowning the search engines and phone books, pretending to be local while dispatching from New York or Florida, unlicensed (and often threatening) rip off artists, and general mayhem in the industry, we thought we'd offer a few of our own bona fides:
We both attended Sequoia Elementary, where Bill first asked Kim to "go steady" in 5th grade. Bill attended Hale Junior High, while Kim attended Einstein Junior High, and we both attended Madison Senior High School, Class of 1980. We currently live in the East County, though we grew up in and around Crystal Pier in Pacific Beach, where Bill lived for a time as a child, and where Kim's Grandparents lived most of their lives -- A few San Diego moments: Class field trips to Belmont Park, 6th grade camp at Palomar or Cuyamaca, Drive-In movies at the TU-VU, saw a concert or 30 at the San Diego Sports Arena, watched the Chargers play in Jack Murphy Stadium ("The Murph"), and we STILL call the San Diego County Fair the "Del Mar Fair!"
You may wonder what this all bears on. As locksmiths, and as a company, we believe above all things in "Courtesy, Integrity, Timeliness, Ethics™." Every decision we make, every explanation we give a customer, every job we do, is governed by this creed. We truly believe that it is of utter importance to be as transparent as possible in all that we do, to counter what is mentioned in the first paragraph.
The old locksmith credo of "Security through Obscurity" is not only a bad way to do business, but it reflects poorly on the locksmith practicing it. Customers who ask questions on the "how's" and "why's" deserve honest, ethical, answers, in a format they can understand. Most importantly, if they expect a local, licensed (per the law), insured, bonded, locksmith company, they should get one.
Courtesy, Integrity, Timeliness, Ethics™
In this day and age of literally thousands of scammer locksmiths drowning the search engines and phone books, pretending to be local while dispatching from New York or Florida, unlicensed (and often threatening) rip off artists, and general mayhem in the industry, we thought we'd offer a few of our own bona fides:
We both attended Sequoia Elementary, where Bill first asked Kim to "go steady" in 5th grade. Bill attended Hale Junior High, while Kim attended Einstein Junior High, and we both attended Madison Senior High School, Class of 1980. We currently live in the East County, though we grew up in and around Crystal Pier in Pacific Beach, where Bill lived for a time as a child, and where Kim's Grandparents lived most of their lives -- A few San Diego moments: Class field trips to Belmont Park, 6th grade camp at Palomar or Cuyamaca, Drive-In movies at the TU-VU, saw a concert or 30 at the San Diego Sports Arena, watched the Chargers play in Jack Murphy Stadium ("The Murph"), and we STILL call the San Diego County Fair the "Del Mar Fair!"
You may wonder what this all bears on. As locksmiths, and as a company, we believe above all things in "Courtesy, Integrity, Timeliness, Ethics™." Every decision we make, every explanation we give a customer, every job we do, is governed by this creed. We truly believe that it is of utter importance to be as transparent as possible in all that we do, to counter what is mentioned in the first paragraph.
The old locksmith credo of "Security through Obscurity" is not only a bad way to do business, but it reflects poorly on the locksmith practicing it. Customers who ask questions on the "how's" and "why's" deserve honest, ethical, answers, in a format they can understand. Most importantly, if they expect a local, licensed (per the law), insured, bonded, locksmith company, they should get one.
Courtesy, Integrity, Timeliness, Ethics™
Business Info
CA Lic. LCO 3905
(Bonded, & Insured)
A Woman Owned
Small Business
CCR Registered
DUNS #154228071
CAGE #4D5V2
(Bonded, & Insured)
A Woman Owned
Small Business
CCR Registered
DUNS #154228071
CAGE #4D5V2


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