Notes from the Trenches (The "Ask the Locksmith" Blog!)

Investigators warn of rogue locksmiths

2011-11-04T18:00:00.000-07:00

Investigators warn of rogue locksmiths

By Carl Willis
SANDY SPRINGS, Ga. —

Rogue locksmiths are duping customers with misleading ads in Sandy Springs and then hitting them with outrageous bills and cheap locks.

Sandy Springs business owner Dan Fitzsimons had to have all new locks installed at his fitness center.

"The keys were cheap, the locks were cheap, the cylinders were cheap," he said.

And his bill was a sky-high $1,800 for seven locks.

Other victims said the locksmiths say old locks can't be picked, then they try to drill and that destroys the lock.

That's when they said they were convinced to buy all new locks.

Fitzsimons said the locksmith who came somehow intercepted his call to Sandy Springs Locksmith & Safe Co.

This story is one that's becoming all too common, said local police.

Burt Kolker, owner of Sandy Springs Locksmith & Safe Co., says Internet ads and duplicate yellow page listings are deceiving customers.

That robs him of 30-40 percent of his business.

"It's called brandjacking for businesses; it's called identity thefts for homes," Kolker said.

Locksmith Clint Jones questioned an address on a website labeled "Sandy Springs Locksmith."

"Quick 15 minute response time dispatch ffom 390 Sandy Springs Circle NE," he read.

Channel 2 Action News reporter Carl Willis checked the address. There was no locksmith, only a bank at the location.

"There's only about four or five of them around the country, but they have so many aliases into the thousands it's very difficult to gather information about one company," Kolker said.

It's a dead giveaway that you may be dealing with a questionable company if you call and everyone who answers uses a different company name.

He says you need to ask questions to protect yourself.

"I'll request a picture of your driver's license, a picture of your insurance certificate, a copy up front of your bill before you start the work," he said.

Kolker said if the deal doesn't seem right, call it off.

That's what Fitzsimons said he had to do when the locksmith who did his job came back for payment.

"He says, 'Well, you gotta make a living,'" said Fitsimons. "I said, 'You got to be kidding me. So, you know what's going on and you're fine with this? You're just going to take the business?'"

Fitzsimons said the man left when he threatened to call the police.

Professional locksmiths said it's a good idea to ask to see a company's insurance certificate and to get a copy of your bill upfront before the work starts.

technorati tags: fake locksmith

A warning about Biometric Locks & more...

2010-08-13T03:22:00.000-07:00

Sometimes the "great new thing," isn't all that great when it's presented before it's ready.

Not only do Biometric locks often not live up to expectations (multiple failures: sun issues, night or overcast issues, dry skin issues, wet skin issues, hand lotion covered issues, cut/scraped skin issues, simply & inexplicably refusing to read the fingerprint issues, etc.), but quite a few models are vulnerable via bypass as well.

When shopping, this is a good article to keep in mind...

Courtesy Wired Magazine - All links are intact for further reading and research.

Cheers!

kim

Biometric and Other Locks Fail to Foil Hackers at DefCon

By Kim Zetter | | July 31, 2010 | 8:11 am
Categories: Cybersecurity, DefCon

LAS VEGAS — It wouldn’t be DefCon without a noted lock hacking team demonstrating the gross insecurity of some of the latest security locks, such as a biometric lock that could be easily cracked with a paper clip.

This year the three-member team of lock hackers, Marc Weber Tobias, Toby Bluzmanis and Matt Fiddler who have been cracking locks at DefCon for several years, also defeated an electro-mechanical lock, two deadbolts, and an electronic safe. The researchers gave Wired.com a sneak peek at their cracks and provided videos, which you can see below.

The lock that would seem to have thwarted them the most was actually one of the easiest to crack. The Biolock Model 333 is a sleek $200 lock that combines a mechanical cylinder and fingerprint reader.

The Biolock fingerprint reader illuminates a blue LED when a fingerprint is authenticated. If the reader fails, a key can be inserted in a key port hidden behind a flip door in the handle.

“It’s a very neatly designed container,” says Tobias. “But the problem with this lock design is so elementary, frankly it defies belief. ”

The lock can be programmed with one or more “master” fingerprints, which can be used to authorize other users. To open the lock, a user touches the fingerprint pad, and a blue LED light illuminates to indicate the person is authorized, allowing the door handle to turn. The lock can also be unlocked with a remote-control.

If the fingerprint reader fails, a mechanical key can be used instead. The key entry is concealed beneath a flip door on the lever handle. And therein lies the security problem, Tobias says.

A paperclip inserted in the Biolock's key chamber (hidden behind a flip door) is used to push an internal pin and unlock the door, making the fingerprint reader superfluous.

The mechanical lock, which uses a bypass cylinder, can be easily thwarted with a paperclip inserted in the keyway to depress a pin that engages the latch. In two seconds, the researchers were able to open the lock.

“This is an absolute perfect example of insecurity engineering,” Tobias says.

Biolock did not respond to a request for comment.

The researchers also tackled a smartkey deadbolt from Kwikset, which makes some of the most widely used locks in the U.S. The smartkey technology allows someone to easily program the lock with a reset tool to accept specific keys, making it popular with apartment building owners who can re-program the lock when a tenant moves out.

The lock’s packaging touts it as certified at grade-one security level — the highest for residential locks. The researchers, however, were able to crack the lock with only a key blank cut to a specific depth and a screw driver.

They put the blank into the lock, inserted a screw driver to push the blank into the chamber, then used a small vice grip to turn the screw driver and open the lock.

They would need to remove the blank using a wire to make the lock operational for other keys. Major Manufacturers also makes a $90 locksmith tool that consists of a T-rod with a blank attached to the end to replace the screwdriver and blank.

“The entire security of this system rests on tiny little sliders that are being warped in this process,” says Tobias, noting that the crack doesn’t take any expertise to conduct. Ironically, Kwikset’s packaging for the lock includes a statement that says, “All you need is a screw driver.” The slogan refers to installing the lock, but “either way,” says Tobias, “it is essentially a very true statement.”

Kwikset spokesman Brent Flaharty said in an e-mail statement that the company couldn’t respond to the researcher’s claims without seeing a video of the hack. He added that Kwikset’s locks have “passed the most stringent lock-picking standard.”

But Tobias says that the standards are part of the problem, since they don’t test for many real-world lock-cracking techniques.

“You read the packaging and yes they are certified as grade-one. But they ought to be putting on the package that there are tools and techniques that can open these locks in 30 seconds or less,” he says. “Obviously they won’t do that, because no one will buy their locks.”

Next, the researchers cracked the AMSEC electronic safe Model es1014. The safe is not high security, but is marketed for home and small businesses and sells for about $90.

A piece of metal from a hanging file folder is slipped into the AMSEC safe to access a reset button inside the safe.

It has a digital keypad that can be programmed with up to eight numbers. Inside the safe, is a reset button on the back of the door to change the combination. Little thought apparently went into the position of the button, however, because the researchers found they could reach it with a flat metal piece used for hanging file folders. Bluzmanis slipped the metal into the narrow space between the closed door and frame, flipped it around and pressed the reset button, allowing him to reprogram the combination to anything he wanted and open the door.

AMSEC did not respond to a request for comment.

The most impressive lock they examined, the iLoq C10S, is an electro-mechanical lock that combines electronic key authentication and audit trail with a mechanical lock. The researchers were able to disable the electronic portion, allowing unauthorized users to gain entry without being tracked. The attack requires modification of an authenticated key supplied either from an insider or through borrowing or theft.

The iLoq has a unique award-winning design that differs from other electro-mechanical locks: it has no battery, either in the lock or in the key. Instead, the processor for authenticating keys is powered by a mechanical motor inside the lock. Unfortunately, the clever design works against the lock’s security, Tobias says.

The lock operates in four stages. As a key is inserted, the motor wakes the processor to authenticate the key. Then the motor turns a gear to start the mechanical system. As the key travels through the keyway, it lifts a nylon pin that lifts a second metal pin, allowing the lock chamber to turn. The lock resets when the key is removed.

The hack involves filing off a tiny hook at the tip of an authenticated key, which would take less than a minute to do, Tobias says.

The iLock key (at left) has a small hook on the end that catches another hook inside the lock to reset the lock. When the hook is filed off the key, the lock can't reset, and the electronic part of the key is disabled, allowing even simulated keys to open the lock.

When the key is inserted, it’s authenticated by the processor, and the pins lift to open the door. But absent the hook on the end of the key, it’s unable to catch a second hook inside the lock to reset the mechanical portion that generates energy for the processor. With the processor dead, any simulated key, non-authenticated key or even a screw driver can be inserted to lift the nylon pin that lifts the metal pin and opens the lock. The modified key would be in the audit trail, so investigators would be able to identify who owned that key, but not necessarily who modified it.

A second attack involves using a little dremel tool that costs about $60. In this attack, the researchers insert the tool to shave off the hook inside the lock. The result is the same as the previous hack, with one caveat. The first key inserted after the hook is shaved must be an authenticated key; if an unauthenticated key, the lock will be disabled for any authenticated key thereafter.

An iLock spokesman said the hacks were unrealistic.

“Cutting off a part of an iLOQ key with the purpose of enabling the next key inserted to open the lock successfully, even [while] having no access rights, is a very complicated and stupid way to give access to a criminal companion,” said spokesman Michael Szücs in an e-mail. “Much easier it would be to leave a window open.”

The last lock they tackled was the KABA InSync deadbolt, a battery-operated electronic lock combined with an RFID key. To crack this one, the researchers simply inserted a small wire into the communication port at the bottom of the lock, and pushed a locking bar inside, allowing them to open the door.

KABA did not respond to requests for comment.

Photos: Dave Bullock

Holiday Locksmith Scam Alert

2009-11-26T01:24:00.000-08:00

In this Holiday Season, scammers of all stripes are out in force. There is far more than one scam outfit in locksmithing... Yes, the vast majority belong to the group that just got busted in Florida and New York, but the nationwide & worldwide business belonging to the bad guys is so carefully split into pieces, that the bulk of the scam outfit continues to operate as before.

Soooooooo -- Bill & I here at San Diego Lock & Safe recommends that every homeowner and business owner, as well as military procurement/facilities personnel and commercial facilities personnel in Southern California, take a couple minutes out of their busy day and watch these two special investigations reports. The first is a Portland news report, but has even better information than the ABC News one. The second is an ABC News Special Investigations segment about phony locksmiths and scam locksmiths. Both are older reports, from 2008, but gives good information, and some good warning signs to watch for.

It'll take a few minutes, but it'll be time well spent. This investigation gives some good tips on avoiding being ripped-off, how to save yourself hundreds, if not thousands, of dollars in unnecessary charges. Please also note, that if (when) a scammer locksmith gets verbally violent or intimidating with you that all you need to do to get rid of them is to call the police. They'll insist they'll wait for them and make their case, but they will not. They can't afford to be caught with burglary tools in the trunk of their car. Stand up to them, ask for their locksmith license and their matching drivers license (in the SAME name!) and if they are baiting and switching you, do NOT pay them.

ABC News:

Cheers & Happy Holidays to all!

kim

technorati tags: locksmith, locksmith scams

Florida-based Nationwide Locksmith Chain Raided on Wednesday

2009-11-05T00:12:00.000-08:00

A beginning is a beginning...

For victims, please take special note of the toll-free number at the bottom of the article.
These are the SAME scammers working the San Diego area.

Gannett News Service - Nov 5th, 2009

CLEARWATER, Fla. - Federal agents stormed the headquarters of Dependable Locks, a national locksmith chain based in Tampa Bay, Fla., on Wednesday, seizing computers and documents, and arresting one of its owners for alleged money laundering.

The raid came days after a WTSP-TV investigation into deceptive sales practices by the locksmith chain.

"This reaches throughout the United States," said Doug Smith with the U.S. Postal Inspection Service, the agency to raid the office. "Clearwater... is where a lot of the employees were working, basically in a call center-type scenario."

Despite hundreds of complaints to dozens of different state agencies, it took a collective effort from the U.S. Postal Inspection Service, the Missouri Attorney General Office, and Clearwater police to bring the company down because locksmiths are unregulated in 36 states, including Florida.

Investigators arrested one of the owners of Dependable Locks, Moshe Aharoni, charging him with federal mail fraud. An affidavit accuses Aharoni, 28, and fellow owner David Peer, 31, of laundering money through Postal Service money orders. A federal warrant is out for Peer's arrest.

The affidavit also accuses the owners of instructing their more than 100 employees - many of whom were Israeli nationals in the U.S. without work visas - how to overcharge and deceive customers. The Better Business Bureau gave the company an "F" rating because of hundreds of complaints received over the past two years.

The bust was months in the making, and more arrests are expected. A St. Louis man - Eliyahu Barhanun, 29 - was arrested in a simultaneous sting in Missouri.

"More complaints will come in," Smith said, "and you've got to remember, these are allegations, so there's more investigating to do."

U.S. Postal Inspectors have established a hotline for those believing they are victims of locksmiths' deceptive sales practices. The phone will not be manned, but callers are encouraged to leave their contact information at 1-877-876-2455.

###

Other links:
http://stlouis.bizjournals...
http://www.stltoday...
http://www.fox4kc...

Another epic Medeco(r) "fail"

2008-08-08T14:47:00.000-07:00

From Wired.com and the 2008 DefCon Conference in Las Vegas:

LAS VEGAS -- Life takes Visa, says the credit card company's catchy and ubiquitous TV ads.

And now, according to a group of security researchers speaking at the DefCon hacker conference Friday in Las Vegas, Medeco high-security locks take Visa, too. As well as MasterCard, American Express and Discover cards.

To be more precise, the researchers say that plastic used in all of these credit cards can be easily fashioned into simulated keys that open three kinds of M3 high-security locks made by the Virginia-based Medeco Security Locks company -- locks that are used to secure sensitive facilities in places such as the White House, the Pentagon, embassies and other buildings...

There's more - Read the entire article here:
blog.wired.com/ (A new browser window will open)

Medeco® has not yet responded to this latest easy break of their "invulnerable" high security locks.

Once more folks, and I can't stress this enough, it's not the LOCKS you spend your children's college fund on, it's how your home is kept that keeps the criminals out. And why do I constantly harp on Medeco® when other lock makers are just as vulnerable to breaks, bumps, and hacks? Because none of the others make claims to being invulnerable to all breaks, or crow quite so loudly...

To repeat the points from the last Medeco® post:

The. Best. Possible. Way. of securing your home, regardless of the locks you have, or the locks you choose to buy, is to have your home well kept, well lighted, don't leave doors unlocked, keep the shrubbery trimmed away from doors and windows, leave your windows closed and locked, have the mail and the newspaper picked up if you're out of town, don't hand out keys to casual friends and neighbors, or contractors, or housekeepers, etc.

Bumping is still relatively rare... That being said however, those "security professionals" who sell you on hugely expensive locks on the premise that they're "bump proof"? Well, I suppose anyone can hang out a shingle, and it's good money, preying on fear... They also don't like to tell you that one of the best ways of advertising to criminals that you may have something extra good inside, is by having big, shiny Medeco® locks on your home.

Remember folks, you're still at far more risk of break-in by someone simply walking in through an unlocked door, an open window, or using that old stand by; a brick, than you are from bumping.

So why buy into the fear factor of needing the most expensive locks on the market?

70% or more of all burglaries are committed by force (kicking in doors, breaking windows), not stealth. Of the remaining percentage, the vast majority are windows/doors left unlocked, keys disseminated too widely, misplaced keys, not rekeying after a breach (lost key, fired employee, children handing out copies to friends, and more), etc. Bumping is in the negative 1% of that remainder.

Regardless:

~ Use a solid core or metal door for all entrance points, if this is not immediately possible, use quality, inside-only deadbolts in addition to the below.
~ Use a quality, heavy-duty, deadbolt lock, with a minimum one-inch throw.
~ Use a quality, heavy-duty, knob-in-lock set, with a dead-latch mechanism.
~ Use a heavy-duty, four-screw, strike plate with 3-inch screws, to penetrate fully & securely into a wooden door frame.
~ Use a wide-angle 160° peephole mounted no higher than 58 inches.
~ Have your existing locks rekeyed by a professional to utilize bump resistant techniques such as mushroom tumblers, etc.

On the exterior of your home, just a few hints:

~ Keep your shrubbery trimmed to BELOW the windows.
~ Have adequate lighting, motion lighting is one of the best deterrents there is.
~ Keep lights in your home on random cycling timers to make the home look occupied.
~ Don't allow mail or newspapers to accumulate in the drive.
~ KNOW YOUR NEIGHBORS! Have them keep an eye out for your home, and you do the same for them.

If you have questions on the way your home is currently set up for best security, call us, even if you just want to ask questions.

We're here to help.

Cheers!

Kim

p.s. To see a video of a 14 year old girl "bumping" a new Medeco® Deadbolt, please see our blog entry titled "Buying Medeco(r) because they're "bump proof"? Think again..."

BTW - "fail" in blog terminology is simply something that's so bad, it's beyond words to describe, and is better described in pictures. In honor of the repeated "fail" that is Medeco® and it's claim to utter superiority in security, I offer this:

technorati tags: locksmith, medeco, lock bumping, high security locks, medeco cracked, bump proof locks, medeco m3, defcon, marc weber tobias

Failed Ford Focus Ignition Replacement Service

2008-03-10T14:07:00.000-07:00

Ford Focus Ignition Problems
(Welcome all Ford Focus Forum Folks!)

Failed Ford Focus Ignition Replacement Service

*** Be Proactive & Save $$$ ***
Call or e-mail us when it starts to stick, BEFORE it has to be drilled out!

Ford Focus, model year 2000 through part of 2004 have a factory installed ignition issue. Thousands of owners have been affected, however Ford does not consider it a "safety issue" and have thus far refused to issue a recall.

The problem with the factory installed ignitions, in a nutshell, is that the tumblers (actually "wafers" in a Focus), and the poor quality pot metal used within the Factory Installed ignitions itself, both interact to begin to shed metal shavings (burrs) over time. This is caused by the simple in and out of the key, the poor design, the cheap metal, and scraping against each other, over and over again. This clogs the ignition with tons of tiny metal shavings (burrs), which then wedge themselves into all the moving parts.

Some symptoms to watch for include (may be one, some, or all):

° Increasing difficulty in turning the ignition key.
° Key feeling "dirty" or "gooey" when inserting or removing.
° Ignition "Sticking."
° Key getting "locked" into the "On" or "Accessory" position.
° Unable to remove key at all.
° End result (way too late for warning signs): Unable to start the car at all due to the key being "frozen" solid.

Once stuck, some online sources suggest hitting the key with a mallet or something else hard until the key can be turned again. We do NOT suggest this. Doing so shakes loose even MORE burrs, and makes each successive thump one step closer to a full drill out vs. a simple replacement.

There are also MANY suggestions to put WD40 into the ignition to try to free the key. We do NOT suggest this for ANY lock, ever, but particularly in this situation. If you have read the description of the issue above, you'll see that adding WD40 into the mix will only gum up the works worse, forcing the burrs to stack / clump up and clog even more than they already are. :)

You can add to the damage already done by following any of these "fixes," as well as some of the even more suspect "fixes" out there, potentially adding to the cost of the repair.

Remember, your steering column is a somewhat delicate thing, whacking away at the key/ignition cylinder in any car is under no circumstances a good or wise thing, and may well cause harm far beyond the simple replacement of an ignition cylinder.

Options, based on various symptoms:

*Drill & Replace:
(OEM Ignition Failure - When your Focus ignition key fails to turn at all in year models 2000 through 2004)

Once your Focus ignition has completely locked up (usually with your key in it!), the only way to get a working ignition again is to physically & specially drill out the now irreparable, cheap quality, factory installed ignition, and replace it with the ignition that Ford SHOULD have installed in the first place, and which, interestingly, they ARE using now in some cases - The correct ignition is NOT a Ford OEM product. It is a Strattec.

**Remove, Rekey, & Replace:
(When your OEM Ignition begins to be difficult to turn, but PRIOR to actual ignition lock-up)

If your key still turns, even if with difficulty, and can still start your car, you can save a significant amount by being proactive and having the factory installed but rapidly breaking down ignition replaced in advance of its final failure (unable to turn or remove the key at all). In this case, if the key can still be turned, we do not need to drill the ignition in order to remove it.

***Mail Order Replacement (For local or out-of-area "DIY" customers - Generally applies to the same "hard to turn but not yet locked up" situation directly above, although many of our customers are handy and also do the drill & replace themselves using one of our replacement ignitions - Instructions can be sent for a full drill out):

If your key still turns, and you are reasonably handy, and you are able to take a CLEAR digital picture (See an example of "clear / readable" digital photos here) of your key and e-mail it to us; we will key up a new ignition to your existing key (This technique, and the techniques above do NOT require the keys to be programmed or reprogrammed - You will be able to install and go), and mail it to you via Priority Mail. Once we determine that the digital photo is clear and readable (See an example of "clear / readable" digital photos here), we will invoice you via PayPal for credit/debit card payment (no PayPal account is required for this). This method of payment is the fastest possible turn-around (next business/mailing day). Alternately, you may pay at PayPal via eCheck*. Please be aware that eChecks take an average of 3 to 5 business days to clear your bank and to show as paid. *If you choose to pay via eCheck, your ignition will ship the day the funds clear.

Once cleared payment is received, we will mail your ignition, and simple replacement instructions via two day USPS Priority Mail. This offer applies ONLY within the Continental United States. ***If you have no way of taking a digital photo of your key, please e-mail us at focus@sandiegolockandsafe.com for an alternate solution.

To send a digital picture or to inquire specifically about mail order replacement, please e-mail directly to focus@sandiegolockandsafe.com.

No matter what method you choose, INSIST on a Strattec replacement ignition. It is the ONLY appropriate replacement ignition for your vehicle, and the only one that does not have the same problem reoccur over time. :)

(!) New Keys or Reprogramming Existing Keys (!)
When having your failed Factory Installed Ford Focus ignition replaced, whether by drilling out, or simple remove & replace, don't let any locksmith or dealer mechanic tell you that:

a) New keys, necessitating new programming, are required...
b) Reprogramming of your existing keys is required...
c) Even if they offer them to you at a "discounted" rate..!

New keys, necessitating new programming, or reprogramming your existing keys are both completely unnecessary!

There are NO circumstances where either would be "required." Any competent locksmith should, as a matter of course, and as a matter of courtesy(!), key your replacement Ford Focus ignition TO your existing keys prior to installing it. Keying your replacement Ford Focus ignition to your existing keys is a VERY simple matter, and takes very little time. If the Ford Focus replacement ignition being installed is keyed to your existing keys, your existing keys will work immediately. No programming or reprogramming needed, period.

Any locksmith who insists that new keys are required, or that your existing keys require reprogramming, is padding his or her bill. Period.

As an aside, if you allow the locksmith to make you "new" keys, you'll also end up with a two key system (one for the doors - the "old" key, and another for the ignition - the "new" key). Of course, they'll probably offer to rekey your doors to the new key as well, "at a discount"...lol!

DON'T fall for it!

Below are some informational links you can use to read up on the problem, or at least to know you're not alone. The last link is simply a Google search for the issue. Note the number of results.

Consumer Affairs.com - Ford Focus Issues
Focaljet - Ford Focus Forums - Ignition Locked?
Google Search Results for the search terms "ford focus ignition"

Hello Kim and Bill-

I got the ignition today and it installed in less than 20 minutes!!! Thank you so much for providing such great service!! "Courtesy, Professionalism, Timeliness and Price" couldn't be more accurate.

You'll definitely be getting a plug from me on the Focus forums (where I first, skeptically, heard about you).

Keep up the good work!

Thanks,

J. C.
Rochester Hills, MI

Hi Kim!

Thanks so much for your help. You have been great. Your follow up was fantastic, your emails were personal and not "canned," and you have been extremely easy to work with. If you were on ebay I couldn't rate you A+ because that wouldn't do you justice.

What really made my day was that you are the owner. Even better.

Thanks again,

BJM

p.s. Just wanted to follow up with my voicemail. ALL SET. I got it. Stubborn little son of a gun, but got it out. Thanks so much for all your help. If any issues with the "Foci" (Plural for Focuses) in the area come up, I will have the owner call you for help.
Goshen, NY

Hi Kim,

Received the lock today, installed it tonight and it worked as promised. (But you probably figured it would)

I would refer anyone with the same problem to you.

Thanks,

DG
Hudson, NY

Hello!

I just wanted to let you know that I received the ignition on Monday, and was able to install it last night!...Thanks for making the ignition! It works great!!!

Holly
Tualatin, OR

technorati tags: locksmith, Ford Focus, Ford Focus Wagon, Ford Focus SE, ignition switch, key won't turn, new keys, Transponder Keys, chip keys, replacement ignition, Ford OEM Ignition, ignition changed, Strattec Ignition, key code, locked out, duplicate keys, keys are lost, missing keys

ATL: Ford Focus Ignition Problem!

2008-03-06T12:46:00.000-08:00

Ask The Locksmith Question:

The key won't turn in my 2000 Focus SE wagon's ignition switch. The ignition switch collapsed 3 years ago and was replaced. The key will pull out but not turn. After trying for 1/2 hour, it finally turned, so I drove it to a mechanic who said to go buy a new ignition switch and he's pop it in with no problem. I note the new ignition switch came with a new set of keys. Now the stupid mechanic says the new key won't turn in the new ignition switch either, and he does not know how to fix it.

Does this have anything to do with the new keys? What is wrong now? I'm stuck now with no car because the car is still at the mechanic's shop. Should I buy another new ignition switch from you? If I do, why would it work instead of the new one I just bought yesterday? I'll buy one if you can ensure me that my car will work. Please advise. Thanks. Can you rush the part? What would that cost?

Hi there...

Well... There are a couple of explanations as to the "why's" here. Most of them run right alongside your definition of "stupid mechanic."

You're kind of in a pickle as they say. The following may or may not help, but at least you'll be REALLY informed. :)

First off... If this obviously un-knowledgeable mechanic told you he could just "pop" an ignition in with no problem, he's a) not a knowledgeable mechanic, b) trying to rip you off, or c) not bright.

Ford Focus' use Transponder keys (chip keys). These keys are specifically and specially programmed into the vehicle itself, and once programmed in, are dependant on the cuts in the keys originally programmed in, which are of course, dependant on the ignition being properly pinned to MATCH the existing keys. Very expensive, and highly proprietary computerized equipment is used to do this.

The reason we can sell replacement ignitions without requiring programming is that we pin the new ignition up to your EXISTING keys, therefore the programming in the car and your existing keys themselves are not changed or disturbed.

Any time you get a new ignition that is NOT pinned up to your existing keys (for instance, when a doofus mechanic tells you he can put a new one with new keys in "no problem"), the "new" keys must then be programmed INTO your car, like new, with the proprietary computer, rendering your old keys useless. If this is not done, the keys won't work. Period.

There is never, EVER a reason to allow someone to sell you a replacement ignition for a Focus that comes with keys, or purchase new keys for that replacement ignition. Ever. Only fools or rip off artists sell a new ignition that has new keys with it (thus requiring programming), or sell you a new ignition and THEN tell you that you also need new keys programmed into it, because the old ones won't work, or sells you an ignition and tells you that this is the only way it comes, with new keys, etc.

If you do buy an ignition that comes with keys, and allow yourself to be rooked into having them programmed, you will then have two different keys for the vehicle. One that opens the door, and one that runs the car. You may already be in that situation, if you're already had the ignition replaced, but Ford Focus, as sold, comes with ONE key that works everything.

DO NOT pay this person for the ignition or the "service" performed. You would have an easy case in court should they choose to pursue payment. This is an uneducated, incompetent "mechanic," who apparently doesn't know his job.

The fact that the keys won't turn is not because they haven't been programmed. It's more likely because this mechanic person incorrectly installed the ignition. If it was properly installed, the keys would turn smoothly and easily, all day. The car wouldn't start of course, because they are new keys, not programmed into the vehicle, but the keys would turn.

Other possibilities are;
That you started with the usual Ford Focus problem, but that it has now became a column problem due to inept installation.
That your existing key itself is the issue, and not the ignition at all. If so, this is yet another thing the mechanic should have seen and pointed out, and one we would have noted as soon as you sent a photo of your key.

In addition to the above, what is the brand and part number of ignition you were sold? With what you describe, I'm thinking that it may not have been the correct igntion (First clue, it should not come with keys), and that he didn't notice if it was or was not the right ignition in the first place. While there are several types of ignition cylinder parts that will work with a Ford Focus. there is only one brand and part number of ignition that will prevent the original problem from occurring, and it is not a Ford OEM ignition. Try to find out what the actual part you were sold is, brand and part number.

We absolutely, positively guarantee that the ignitions we sell are a) properly pinned to your existing keys, requiring NO key programming, nor new keys.
We guarantee that the ignition we sell is the ONLY ignition on the market that will not cause the same problem or result in a reoccurrence of the same problem you originally had.
We guarantee that the ignition we sell is the RIGHT ignition for your vehicle.

Having said that, because you're already had your ignition changed once, and had an incompetent mechanic fiddling around with it after that fact, unfortunately I have no way of guaranteeing, as you stated : "if you can ensure me that my car will work" - There's simply no way of knowing if your car will work. I have no idea what he's done to it.

The guarantees I can and will freely make are the above. It's the right ignition for your vehicle. It will be pinned to your existing (original) keys, and if the mechanic hasn't destroyed the existing programming by fiddling around, your current keys will need no programming. And that the ignition sold will never have the same problem that is afflicting Ford Focus'.

I do NOT guarantee, based on the description of the work done of your car to date, that it will make your car work.

If you wanted to give it a try, and have someone, anyone (preferably a locksmith), other than this mechanic be the one to install it, we could sell you an ignition with a guarantee of money back if the replacement doesn't work, so long as the ignition is not damaged and has not been installed on return. It's very easy to test the ignition prior to installing it by putting your existing key into it, and turning it. If your existing key won't turn the ignition cylinder as sent, do NOT install it. Return it for your money back.

However, I honestly would not be willing to sell you an ignition if this same individual is going to be the one installing it.

Ideally, after the fiddling that's been done so far, I would suggest you have a locksmith come and fix it for you.

However, if you have someone trustworthy to install a replacement ignition, and would like to give it a shot, details are below.

All we need is a CLEAR digital picture of the blade portion of the key blank. We prefer to have two photos, one on each side as even though the cuts are the same, in older, worn keys, seeing both sides can make the difference in being able to clarify specific cuts.

Please see examples of what I'm looking for, and what would not work, here:
http://www.sandiegolockandsafe.com/focuskeypics.html

The price is always the posted price, $88.00 for the new, rekeyed to match, Strattec ignition, and $7.00 S&H by USPS Priority Mail (2 to 3 days mailing time).
http://www.sandiegolockandsafe.com/rates.html#focus

For Overnight, the posted price is $88.00 for the new, rekeyed to match, Strattec ignition, and $18.65 S&H by USPS Guaranteed Overnight (Generally arriving by noon).
Total: $106.65

Timeline for shipping is as follows:

For example, once your photos are approved, an invoice will be returned to you. If the payment is made on a business/mailing day, the keyed ignition would be shipped the following business mailing day (Mon-Sat, non-Holiday). If payment is made on a non-business day (Sunday), it will count as being made on a Monday, and the ignition will ship the following day. If payment is made via an eCheck (bank transfer) from within PayPal, the ignition would be shipped the day the funds clear, generally 5 business days.

For Overnight, same rules apply.

***Our Guarantee: The cylinder we send will work with your existing keys based on our best ability to read the cuts shown in the picture(s) sent. Before you install the cylinder, please attempt turning it with one of your EXISTING transponder keys. If the cylinder will not turn freely, DO NOT INSTALL THE CYLINDER. Please send the cylinder back to us Priority - The cost for shipping it back will be refunded to your credit card on receipt of the return, we will retain the ignition, and refund your entire cost (including S&H) immediately.

If, on receipt of the ignition, you have questions on the removal/installation process, please feel free to call and ask for Bill. He may have to call you back if he has a full day in the field, but we will help in any way we can. A print out of installation instructions are included with the pinned cylinder as well.

Also included with your new Strattec ignition, are a business card with your key code printed on the back, and a mechanical key for your convenience. Please retain the mechanical key in your wallet or somewhere safe so you have a spare to open the door if you get locked out (it will not run the Focus, but it will open the doors). Please also retain the business card with your key code somewhere safe. This key code can be used to have new keys cut at any locksmith who handles automotive, even without your existing keys or the vehicle present. This key code has a dual purpose: It allows you to purchase cut duplicates that you can program yourself (if you already have two working Transponders). It also allows for some cost savings in the event all keys are lost, by bypassing the normal labor intensive (and charged appropriately) method of determining the key code with missing keys.

Let me know if we can help. Photos may be e-mailed to the e-mail address on the above Ford Focus page for evaluation.

Cheers!

kim

technorati tags: locksmith, Ford Focus, Ford Focus Wagon, Ford Focus SE, ignition switch, key won't turn, new keys, Transponder Keys, chip keys, replacement ignition, Ford OEM Ignition, ignition changed, Strattec Ignition, key code, locked out, duplicate keys, keys are lost, missing keys

ATL: How do I keep my teenagers out of my bedroom?

2007-12-31T15:41:00.000-08:00

Ask The Locksmith Question:
I have double doors leading into my bedroom. I need to keep our teenagers out when we are not home. I installed a keyed interior lock but all you need is something slim to slip the latch. I have looked for a latch cover but can only find ones really made for exterior doors. I have been searching the web for an hour and finally tried "ask a locksmith" in the search engine. How can we secure our interior double doors?

Hi there...

First and foremost, more than anything else, we always suggest a deadbolt along with flush bolts in this situation, rather than a keyed entry knob. However, if you don't wish to install a deadbolt (which can not be simply "slipped" open), we'll go another way...

I'm assuming you already have flush bolts holding one side of the double doors in place when not in use. These would be slide type bolts, usually in/on the edge of one of the doors, one above, and one below, that slip into both a hole in the flooring and a hole in the top frame alongside the door edge itself. If you do not have flush bolts, installing them would be step one. There's no reason for both doors to swing freely, particularly when you're trying to secure the door. :)

Second step (even if you choose to install a deadbolt) would be to install a T-Astragal. This is a nice piece of molding, usually pine, which can be painted or stained to match your door (they also can come in basic colors already, depending on where you purchase it), and which serves to effectively block the gap between the double doors, thus preventing the casual slipping of your key-in-knob lock.

See examples of one type of T-Astragal here.

*Note: T-Astragal's, when made of metal, are sometimes known as "Mullions."

The end result of having both flush bolts, and a T-Astragal, would be one side of your double doors being stationary at all times when the doors are locked, and the gap between the doors, as well as the key-in-knob latch itself, being inaccessible when the doors are closed.

The kids could still get in, with a crowbar I suppose, but you'd definitely know, and there would be no way it could be played off, or explained off, as an "accident," or "the dog did it, I swear..." :) The T-Astragal is the length of the doors, and is firmly bolted into the entire length. Force would be required to get it off and have access to the gap in order to slip the key-in-knob lock.

I hope this helps...
Please feel free to give a yell back if you have more questions, or need further explanation.

Cheers & Happy New Year!

kim

technorati tags: locksmith, ask the locksmith, double doors, keyed interior lock, slip the latch, latch cover, exterior doors, interior double doors, deadbolt, flush bolts, keyed entry knob, slide type bolts, T-Astragal, key-in-knob lock, mullion, key-in-knob latch, crowbar

A timely repost - Locked out? What now...?

2007-12-06T20:50:00.000-08:00

I thought it time for a repost, with an added addendum - An article that directly applies to why we are as strict as we are. In addition, in this holiday season, with out-of-town visitors having keys to your home, and going out-of-town yourselves, often in a flurry of excitement, it's more important than ever to have proof, at all times, that you belong in your home or business should you get locked out.

An interesting article in The Oregonian today (Thursday, December 06, 2007):
Locksmith tricked in criminal caper

The article above describes, in short, how a locksmith in Oregon took a customers word for it when he called saying he'd been locked out of his business. She let him in, in the middle of the night, without proof, on a vague promise of proof on entry. The "customer" turned out to be a disgruntled former employee who ripped off the business after she let him in, and left her standing in the office, still waiting on the promised proof.

Not sure what Oregon's laws are, but the above story is one of the many reasons why we hold to the law as regards unlocking homes or businesses, and the admittedly strict standards set by ALOA, and the state of California.

Not only did this locksmith allow someone into a business without positive proof as required by ALOA's Technical Standards Policy / Positive ID Policy, but on top of that, she pulled a total Priceline move, and drilled not one, but TWO locks, and destroyed a THIRD to allow entry...! Anyway, that last part is beside the point, just a personal warning to folks to be sure they're using a competent, licensed locksmith, and not a Priceline / Superb Solutions / Dependable Locksmith offshoot (Click on the prior link for further details.).

At the very least, that company could, and probably should, be held liable by the business and local law enforcement for that break-in, which is what it was after all, no proof shown to unlock a business, and could very well be in line to be civilly sued and lose their bonding and/or general liability insurance.

For all our valued customers, time for a repost:

I'm locked out of my house/business, now what?

Time and time again we get calls from understandably desperate folks who've locked themselves out of their homes or businesses, and have no way to prove they actually belong IN that home or business but their own unimpeachable word. No Driver's License/State ID with that specific address on it, no Driver's License/State/Military ID without that address, but with an accompanying utility bill / lease paperwork / mortgage paperwork / car insurance, etc., nothing. Now, we understand that being locked out is quite often a Catch-22 situation, how often after all, do you run out in your skivvies to get the morning paper and carry your Driver's License with you?

However... As harsh and restrictive as it may sound, and I apologize if it does so, by law, and for your own protection, we need to know who we're letting into a house or business, BEFORE we can let them in. What the "BEFORE" means, specifically, is that letting us know you think your Driver's License is inside on the dining room table isn't enough to have us do what is, essentially, breaking and entering, on your word. Neither is a Drivers License, inside OR outside, that doesn't have that particular address on it...

If you're house-sitting or visiting and have locked yourself out: In these situations, unfortunately, there is nothing we can do to help you. There is no proof that you belong in a home that would be acceptable by state or ALOA guidelines. Not a note of permission from the homeowner, not a notarized note, nothing. We are pet owners ourselves, and sympathize wholeheartedly, but even the nightmare of "but the dogs will starve if I can't get in" is not enough to allow us to break and enter you into a home we cannot prove you belong in. Our best advice is to be sure that your trusted neighbors, family, friends, etc., ALL have a copy of your key, and know the house sitter/pet sitter by sight. These folks can let them in for you should they get locked out. An ethical locksmith cannot.

Business lockouts are even more onerous as far as acceptable proof goes. The ONLY acceptable proof that can be accepted is a valid, signed, notarized, lease agreement or mortgage paperwork for the specific property, at that specific address, in the name of the person standing there wanting in, along with a State Issued Picture ID to match. Faxed or Xeroxed copies of lease agreements are NOT acceptable proof.

These restrictions and requirements are for your protection, as well as our own. Your personal property, as well as your personal safety are at stake, and our license, bonding, and ethics are at stake. If we were less lenient, and there are licensed and unlicensed locksmiths both who do NOT abide by the laws, then anyone who simply asked to be let in, could be let into your home or business at any time - Without your say so. It happens all the time with these unlicensed or less stringent locksmiths who are far more concerned with collecting money, than in NOT letting the wrong person into your home. In addition, ALL Positive ID Policy proof must be witnessed in person, recorded on the signed invoice (allowing access to the home by the authorized individual), and maintained for three years against State audit.

It may not help you feel better about us while you're locked out, but it should be reassuring to you, and apparent in a clearer moment why this is for your own protection. Locksmiths on a nearly daily basis run into situations where there is an ex friend/business partner/boyfriend/girlfriend/husband/wife, or even a parent, or a child, wanting into a home or business where they are no longer welcome, to do damage, steal, or worse. You'd be surprised how often common criminals try this as well. Some of us as locksmiths have even had guns pulled on us in the course of letting someone into a home or business, because while someone DOES have the right proof, they are still not allowed in for whatever reason. There are a million domestic situations in the naked city, and we'd prefer that YOU be safe (it is a locksmiths job after all), even if you're angry at us for not letting you in because you cannot prove residency.

As licensed locksmiths, and as ethical, professional locksmiths, we are bound by the laws of the state of California, specifically the Business And Professions Code Section 6980.53-6980.69, as well as the Positive ID Policy bylaws and technical standards of ALOA (Associated Locksmiths of America)

Because of the State of California's requirement for a Positive ID policy, as well as ALOA's requirement for a Positive ID Policy, the following applies, without exception...

FOR HOME/RESIDENTIAL LOCKOUTS WE CANNOT:

Take your word for it, no matter how much we want to believe you. Even IF you're standing there in the shrubbery in your skivvies.

Take your neighbors word for it, no matter how nice they seem to be.

Take your landlords word for it when they're unable to personally (in person) provide a lease agreement (Note to Property managers: Calling us from your cell phone and insisting that "we'll never work in this state again" if we don't just believe you and let someone in isn't an effective threat. If we DO let someone in because a disembodied voice on a cell phone says to do so, we'll never work in this state again. See the dilemma?)

Consider the circular/catalog from IKEA in your car with the right address on it to be the "proof needed" that we should let you in.

Let you in because you're "house-sitting" and the dogs might starve/the plants might die without water. Even if you have a personal note from the homeowner, and yes, even if it's notarized...

Allow you an exemption because you "just moved and haven't changed your Driver's License yet".

Allow you an exemption because you have lived there for 4 years and "it's such a pain to go to the DMV to change your Driver's License".

Allow you an exemption because you are a student and haven't changed your Driver's License at all.

Allow you an exemption because your car "burned down" with your Drivers License in it, or was "stolen" with your Drivers License in it.

Take your word for it that everything we need to prove residency is "inside".

Accept a "Power of Attorney" in your name/your spouses name/your grandparents name, etc., if you cannot also prove residency.

If you are a Real Estate Agent, accept a faxed or Xeroxed home sale contract - An original valid, signed, notarized agreement showing YOU as the agent of note, along with a state issued ID IS acceptable.

Accept anything other than a valid State Issued Picture ID with the correct address, or a State Issued Picture ID with the wrong address AND with an accompanying utility bill / lease paperwork / mortgage paperwork / car insurance, etc., mailed to you at the RIGHT address.

Accept cash as a bribe, or in lieu of the proper ID/proof.

FOR BUSINESS LOCKOUTS WE CANNOT:

Take your word for it, no matter how much we want to believe you.

Take your neighboring businesses word for it, no matter how nice they seem to be.

Take your landlords word for it when they're unable to personally (in person) provide a lease agreement (Note to Property managers: Calling us from your cell phone and insisting that "we'll never work in this state again" if we don't just believe you and let someone in isn't an effective threat. If we DO let someone in because a disembodied voice on a cell phone says to do so, we'll never work in this state again. See the dilemma?)

Consider ANY mail with the right address on it to be the "proof needed" that we should let you in.

Allow you an exemption because there's a potential flood, fire, or other catastrophe inside the business.

Accept anything other than an original, valid, signed, notarized, lease agreement for the specific property, at the specific address, in the name of the person standing there wanting in, along with their State Issued Picture ID. Faxed or Xeroxed copies of lease agreements are NOT acceptable proof.

Accept cash as a bribe, or in lieu of the proper ID/proof.

All of the above are the best reasons in the world for keeping your drivers license address current, and ON your person, at all times...

Cheers!
And Safe, Legal, Secure Happy Holidays!

kim

technorati tags: locked out, Drivers License, breaking and entering, house-sitting, ALOA, lease agreement, personal safety, unlicensed locksmiths, Locksmiths, licensed locksmiths, professional locksmiths, Business And Professions Code, Positive ID Policy, Associated Locksmiths of America, DMV, Power of Attorney, Real Estate Agent, State Issued Picture ID

Buying Medeco(r) because they're "bump proof"? Think again...

2007-11-16T14:36:00.000-08:00

No real commentary today, just the following.
I mean, really, what's to say? Hope they drop that "bump proof" claim soon tho'...

Medeco® Biaxial - Bump by 12 year old (Related Article)

MEDECO® LOCKS: Are They Secure Enough? - Well worth reading...

About Marc Weber Tobias.

Medeco® Readies Assembly-Line Fix for DefCon Lock Hack
In defense of Medeco® - Sort of...

Once more folks, the Best. Possible. Way. of securing your home, regardless of the locks you have, or the locks you choose to buy, is to have your home well kept, well lighted, don't leave doors unlocked, keep the shrubbery trimmed away from doors and windows, leave your windows closed and locked, have the mail and the newspaper picked up if you're out of town, don't hand out keys to casual friends and neighbors, or contractors, or housekeepers, etc.

Bumping is still relatively rare... That being said however, those "security professionals" who sell you on hugely expensive locks on the premise that they're "bump proof"? Well, I suppose anyone can hang out a shingle, and it's good money, preying on fear... They also don't like to tell you that one of the best ways of advertising to criminals that you may have something extra good inside, is by having big, shiny Medeco® locks on your home.

Remember folks, you're still at far more risk of break-in by someone simply walking in through an unlocked door, an open window, or using that old stand by; a brick, than you are from bumping.

70% or more of all burglaries are committed by force (kicking in doors, breaking windows), not stealth. Of the remaining percentage, the vast majority are windows/doors left unlocked, keys disseminated too widely, misplaced keys, not rekeying after a breach (lost key, fired employee, children handing out copies to friends, and more), etc. Bumping is in the negative 1% of that remainder.

Regardless:

~ Use a solid core or metal door for all entrance points, if this is not immediately possible, use quality, inside-only deadbolts in addition to the below.
~ Use a quality, heavy-duty, deadbolt lock, with a minimum one-inch throw.
~ Use a quality, heavy-duty, knob-in-lock set, with a dead-latch mechanism.
~ Use a heavy-duty, four-screw, strike plate with 3-inch screws, to penetrate fully & securely into a wooden door frame.
~ Use a wide-angle 160° peephole mounted no higher than 58 inches.
~ Have your existing locks rekeyed by a professional to utilize bump resistant techniques such as mushroom tumblers, etc.

On the exterior of your home, just a few hints:

~ Keep your shrubbery trimmed to BELOW the windows.
~ Have adequate lighting, motion lighting is one of the best deterrents there is.
~ Keep lights in your home on random cyling timers to make the home look occupied.
~ Don't allow mail or newpapers to accumulate in the drive.
~ KNOW YOUR NEIGHBORS! Have them keep an eye out for your home, and you do the same for them.

If you have questions on the way your home is currently set up for best security, call us, even if you just want to ask questions.

We're here to help.

Cheers!

Kim

technorati tags: locksmith, medeco, lock bumping, bump proof locks, biaxial, medeco m3, defcon, marc weber tobias

BBB Warns Consumers of Nationwide Locksmith Swindle

2007-07-13T15:14:00.000-07:00

What can I say?

These guys are everywhere. The ones I highlight prominently on the Locksmith Scams page as practicing illegally in San Diego are the same people / companies mentioned in this article. Dependable, Superb Solutions, Priceline, USA Total Security, and a bazillion empty nothing names (A+, A1, AAA, 24/7, etc.), ALL conveniently located in the 92101 zip code (Did YOU know there are over 300 "locksmiths" and "locksmith shops" in a 4 block radius downtown? Amazing, huh? Wonder how they fit all the regular businesses in?).

Ah well...

Caveat Emptor.
*sigh*

kim

BBB Warns Consumers of Nationwide Locksmith Swindle
You may have been a victim and not even know it.

For Immediate Release

Arlington, VA - July 10, 2007 - The Better Business Bureau (BBB) today is warning consumers to beware of untrustworthy locksmith companies that are ripping off consumers across the country.

Victim complaints to the BBB reveal that several locksmith companies, all using similar methods, are significantly overcharging consumers, charging consumers for unnecessary services, using intimidation tactics, and failing to give refunds or respond to consumer complaints.

"Ironically, these companies operate under names like "Dependable Locksmith" but in reality they exploit the vulnerable situation of consumers who are locked out of their house or car," said Steve Cox spokesperson for the BBB System. "We've found that some locksmiths have made taking advantage of consumers' misfortune part of their business model."

Complaints about locksmith services to the 114 BBBs serving the U.S. increased almost 75 percent from 2005 to 2006, and have continued to come in steadily during the first half of this year.

The BBB has identified Dependable Locksmith - which operates under more than a dozen different names - as a particularly disreputable locksmith. This company poses as a local locksmith in cities across the country and advertises in the yellow pages using local phone numbers and fake local addresses. A consumer might think they're dealing with a local locksmith but their phone call is actually connected to a call center located in the Bronx borough of New York City.

Consumers are quoted a reasonable price over the phone but when the locksmith arrives - typically in an unmarked vehicle - he demands significantly more money than originally quoted, often only accepting cash.

A complaint from Cleveland, OH, where Dependable Locksmith was operating under the name "Superb Solutions," alleges the company quoted fees of $39 and $84 for separate jobs, but the bill ended up at $471, which included add-on fees such as a $65 breaking in fee and a $58 fee to uninstall old locks.

Another complainant reported that the locksmith sent to let her into her car demanded she pay twice the price quoted over the phone. The locksmith offered to drive her to an ATM to get cash - feeling unsafe the victim refused. The victim was ultimately forced to write a check made out personally to the locksmith as he would not let her into her car until she did so. She cancelled payment on the check the next morning, but eventually filed a police report after the locksmith harassed her with continuous phone calls about payment.

The BBB has also heard many complaints from victims who say they were charged for unnecessary services. For example, complainants suspect locksmiths sent over by Dependable Locksmiths of pretending they couldn't simply pick the lock so that they could charge more and install all new locks in homes.

Some of Dependable Locksmith's aliases include, Superb Solutions, Locksmith 24 Hour, Inc., USA Total Security, Priceline Locksmith, and S.O.S. Locksmith.

Two other locksmith contractors fleecing consumers are Basad, Inc. - which operates under more than 50 names nationwide, such as A-1 Locksmith Service, A-1 24 Hour Locksmith, A-1 Lock & Key Locksmith, and AAA Locksmith 24 Hour – and Liberty Locksmith. Similar to Dependable Locksmith, they pose as local locksmiths and run full-page yellow pages ads with multiple phone and address listings. The phone numbers appear to be local, but connect to national call centers such as Liberty's in New York City, while the addresses end up belonging to other established businesses in the local area, or are simply non-existent.

Liberty Locksmith had been a BBB member in Tulsa, OK, but during normal BBB member validation processes, it was discovered that the addresses provided by the company were false. In June 2007, the BBB terminated the membership of Liberty Locksmith for providing false information in its membership application and providing misleading advertisements to the public.

Like others, Liberty Locksmith and Basad, Inc. use common cons such as quoting one price over the phone, but then charging significantly more on site.

"These companies are very good at posing as trustworthy locksmiths," said Mr. Cox. "Before you find yourself in the unfortunate position of being locked out of your car or house, do your research and find a truly dependable locksmith in your area. Ask around and always check with the BBB first to find reputable businesses."

If you feel you've been taken advantage of by Dependable Locksmith, Liberty Locksmith, Basad. Inc., or others, please contact the BBB to file a complaint, or do so online at www.bbb.org.

# # #

technorati tags: BBB, Locksmith Swindle, Better Business Bureau, untrustworthy locksmith companies, ripping off consumers, Dependable Locksmith, disreputable locksmith, local locksmith, Superb Solutions, locksmith, police report, unnecessary services, pick the lock, new locks, Locksmith 24 Hour Inc, USA Total Security, Priceline Locksmith, S.O.S. Locksmith, Basad, Inc, A-1 Locksmith Service, A-1 24 Hour Locksmith, A-1 Lock & Key Locksmith, AAA Locksmith 24 Hour, Liberty Locksmith, trustworthy locksmiths

Did Alice feel like this when she was stepping through the Looking Glass?

2007-07-12T17:35:00.000-07:00

An actual conversation I just had:

Customer:
Do you do mobile locks?

me:
Excuse me?

Customer:
Do you do mobile locks?

me:
Well, we're a mobile locksmith company... (?)

Customer:
Yeah.

me:
Ummm, what is it you need to have done? Can you describe what you mean by mobile locks?

Customer:
The car! You know!

me:
Uh...

Customer:
The ignition! The ignition!!!

me:
Ummm... Ok, are you having ignition problems?

Customer:
NO! The keys man, the keys.

me:
Ahhh! Do you need keys made? What did you mean about the ignition?

Customer:
Yeah, the ignition.

me:
The keys don't work IN the ignition?

Customer:
How do I know if they do or not? They did before...

me:
Ummm... Do you need a new ignition? Are you having mechanical problems with the lock? Describe to me what's going on...

Customer:
*sigh* I can't find my keys you know.

me:
Ok... So you need keys made?

Customer:
Well, yeah, duh! I said that! I asked you if you did mobile locks!

me:
(Frantically looking for any loose Xanax in the bottom of my purse)
Ok, what kind of car is it?

Customer:
It's green...

technorati tags: mobile locksmith company

$8870 to rekey 40 doors???

2007-07-12T09:49:00.000-07:00

Muscatine Journal

Wapello school to get new locks
By Jim Rudisill Muscatine Journal Correspondent

WAPELLO, Iowa - It's been at least 16 years since teachers and staff at the Wapello Elementary building have been able to lock the building's interior classroom doors, but that will soon change, after the school board approved an $8,870 re-keying proposal during its regular monthly meeting Thursday.

The Board accepted the bid of 3D Locksmith, Muscatine, for the work. Jim's Lock and Safe, Burlington, bid $13,847.80 on the project.

Superintendent John Weidner said the school's custodial staff had reported none of the building's (40) interior classroom doors had likely been locked for the past 16 years and no one even knew where any of the keys for the existing locks were stored.

"This has the potential for a safety factor (if) there is an intruder in the building and (it) must go into lockdown," Weidner said.

You know, apropos of nothing... Even allowing for an utterly ridiculous service call/trip charge of $70, the accepted bid still works out to $220.00 per rekeyed door. Now granted, they were pretty smart to turn down the $344.45 per door rekey bid, but they ACCEPTED one for $220.00 - PER DOOR!

Now bear with me, I'm just thinking out loud here...

If this really IS just a rekey, as the article implies, if we had done the job, even if they had flown us out, First Class, put us up at a hotel, First Class, given a per diem, and asked for a custom Master Key System, it STILL would have been cheaper for us to do it, and we charge San Diego prices! LOL! If, by some chance, the bid was for all new classroom function lever hardware (highly unlikely, I don't care HOW long it's been unlocked or the keys have been missing, it's probably still fine) and master keying, we still likely could have come in a good $1500 to $2000 less than the "winning" bid.

Sheesh...

Good Lord City/State/Federal Governments, pay attention! Do some due diligence, find out what rekeying actually costs before you start soliciting bids, and especially before accepting bids. Why pay this kind of money? Do your schools have everything they need? Are your streets well maintained, pot holes gone, etc.? Do your local Big Brother/Big Sister Clubs have what they need, or could they use more...? There was nothing else the Council could have used some of this money for?

Just thinking out loud...

kim

technorati tags: locksmith, lock, classroom doors, re-keying, keys, rekeyed, rekey, Master Key System, rekeying

ATL: Do wood doors splinter when being drilled for a Deadbolt?

2007-06-16T10:53:00.000-07:00

Ask The Locksmith Question:

We have a new deadbolt lock that needs to be installed in a fine solid wood front door. A hole needs to be drilled for the deadbolt. One locksmith refused to do this saying the door might splinter. Is this so? Do you have experience in this? Or should we contact a carpenter, as the other locksmith suggested?

While I suppose anything is possible is this wide world, I personally have never seen a door, which are generally intended for locks, to "splinter" when being drilled for a DEADBOLT. Doors are, for the most part, hardwoods that have been properly cured and aged. They rarely splinter or break in any way if being drilled with the proper equipment, and with the proper skills and abilities. Even the lower end softwood doors do not, as they too have been properly cured and aged.

In my personal opinion? Any locksmith who states something like what was stated to you is either a) lazy (just didn't want to do it), or b) incompetent, or c) afraid of his own liabilities based on his known incompetence. But that's just my opinion. :)

You can certainly call a carpenter if you'd like, that is a definite option for you. A locksmith would be a better bet in my opinion simply because we spend a lot of time fixing/adjusting strikes in deadbolt installations in new construction, as well as hand mortising new locks into new doors for construction companies. A carpenters focus, in many cases, is the expediency of the drilling aspect (get it in, get it working, mostly), not the finer points of being certain the lock you want installed throws all the way, works smoothly, and is optimally the most secure it can be in that placement.

Whether you choose a locksmith or a carpenter, they should come prepared with the correct equipment for the job, the skills and abilities to use that equipment, and the skill and ability to do a proper installation, not simply drill a hole. Even if the door is drilled perfectly, and doesn't splinter (which any marginally competent locksmith or contractor should be able to do in their sleep), it does you no good if the lock itself is sticky, off balance, off alignment, if the strikes are not properly set/aligned, and/or the throw not drilled deeply enough (situations we see daily, done by both "locksmiths" and contractors). They should also come with full state licensing, bonding and general liability insurance.

These are the things that you should be looking for when calling for locksmiths or carpenters.

I'm sorry the original locksmith gave you such a timid and unhelpful answer...

Let me know if we can be of assistance, or can clarify a point, or answer any further questions.

Cheers!

Kim

technorati tags: locksmith, ask the locksmith, licensed locksmith, locksmith blog, deadbolt, strike, deadbolt installation, contractor

ATL: Do I have to be licensed to work as an Institutional Locksmith?

2007-05-10T14:43:00.000-07:00

Ask The Locksmith Question:
I work for the (a California) County Superintendent of Schools and do all the lockwork. I am registered. However, I'm not getting recognized for my trade. I'm the only person who does the locks for (this) County. I would like to know if (this) County Superintendent of Schools is exemp from having a licensed or registered locksmith? Thank you.

Hi there...

Good question!

I'm not sure I completely understand what you mean by "not getting recognized for my trade", but the essential issue of your question is as follows:

Are Institutional Locksmiths required by California State Law to be licensed (registered)?
-And-
Are Institutional Employers required in any way to hire only licensed locksmiths?

The answer to both questions as stated above is no (Or the way you asked it, Yes). With qualifiers:

BUSINESS AND PROFESSIONS CODE SECTION 6980.10-6980.15

6980.10. No person shall engage within this state in the activities of a locksmith as defined in subdivision (j) of Section 6980, unless the person holds a valid locksmith license, is registered pursuant to the provisions of this chapter, or is exempt from the provisions of this chapter.

6980.12. This chapter does not apply to the following persons:
(a) n/a
(b) Employees who are industrial or institutional locksmiths, provided that the employees provide locksmith services only to a single employer that does not provide locksmith services for hire to the public.

6980.12(b) applies directly to your situation, and your employers right to treat you as an employee, rather than a licensed locksmith, so long as you do NO work outside of the grounds of the various school districts under his/her control, and that none of your work product is sold to, used exclusively by, or installed at; any location not under the direct control and ownership of the school district (meaning a public building not part of the school district properties, and used by the public only).

For example, while you can be hired unlicensed, and work unlicensed on school property, you could not be asked to rekey personal residences of administrators/teachers/other employees, do repair or installation work for same, or any of the above for a public business not officially part of the district without a license. If a locksmith working for the district is unlicensed, and IS asked to do any of these things as a part of or condition of employment, they are required to obtain and hold a valid state license, PRIOR to the work being performed, and the schools exemption is disallowed.

In short, while I certainly approve of you taking the time and the ethical responsibility to be licensed, the school superintendent does not need to care one whit one way or the other, nor compensate you for doing/being so. He/she could, within the law, dump you and your skills, and hire a 17 year old ex hardware store employee for the same job, and not be impacted by the law one way or the other.

As far as "not getting recognized for my trade", and what I think you mean by that... Having a license doesn't mean a thing in an institutional capacity, but it does give you the option of being more attractive to any reputable locksmith company that hires according to the law. And so long as your skills are commensurate, more bargaining power in wage earning. Unfortunately, the longer you're in an institutional capability, you also run up against the (fair or not) bias against hiring institutional locksmiths within the regular locksmith trade. Just thoughts to consider.

Hope this helps, and please feel free to write with any follow up questions or clarification questions you may have.

Cheers!

Kim

technorati tags: locksmith, ask the locksmith, licensed locksmith, registered locksmith, institutional locksmith, industrial locksmith, locksmith services, rekey

Lock Bumping now "Lock Panic"?

2007-03-09T12:48:00.000-08:00

The following article is, without a doubt, the best researched, evenly written, calmest, balanced, and honest article I've seen on lock bumping yet.

I'm working on permission to post it here in its entirety, but in the meantime, please click through and read it, for your own peace of mind. :)

"'Bump keys' raise alarm"
Joe Lambe
Kansas City Star

On another note...

A portion of an e-mail from a UK Master Locksmith regarding the subject:

Hi Kim,

I've just read your comments on (your blog); very refreshing.

I'm a UK based master locksmith with 30 years in. I have been monitoring with some dismay the total rubbish that is spreading rapidly across local TV stations in the US regarding bumping. It appears to me to be a coordinated effort on behalf of certain manufacturers using the fear of crime to promote their products.

I agree, and it's why I write about it. It does a disservice to the very people whom we're supposed to helping feel secure in their own homes. Based on the panic, at the end of the day, people will have excellent locks, at a very high price, with strict limitations, and still be no more secure from break-in's than they were before. Just relatively secure from bumping, which accounts for a fraction of a percent of all break-in's anyway. :)

A great resource on how to secure your property and make it less attractive to criminals is our own Home Security page, as well as another terrific resource here:

Crime Doctor
Home Security
Burglary Prevention Advice

technorati tags: locksmith, lock bumping, bump keys, master locksmith, criminals, home security, burglary prevention

Not even remotely about locksmithing... :)

2007-02-27T17:15:00.000-08:00

Not intended to turn into a commentary about religion... Just a cool "girlyfan" type of experience (Yes, I have my "girly" moments). Meant for those folks of a certain age group who may have fond memories of the movie, and/or also had some oddly warm tinglies about Ted Neeley at some point.

Saw the Broadway production of "Jesus Christ Superstar" last Sunday at the Performing Arts Center in Escondido... (HUGE facility - 1500 seat gorgeous theater) - The production starred Ted Neeley (The original Jesus in the movie, 64 now, been doing this production nearly continuously for 34 years, and STILL has that amazing voice!)... It was truly an amazing production. Even Bill was floored by it, and truly moved and stunned at the ending.

This is my story of that night...

I got to meet Jesus!

Well, Ted Neeley really, but hey, he's always been Jesus to me. :)

So call me a geek, g'head, call me one... I got hugged by Jesus. :)

Not only did we meet him, but talked one on one with him for a good 30/40 minutes in the most amazing evening... Saw the play, with Ted STILL in amazing voice after doing this for 34 years (!), and Corey Glover (Living Color) as Judas... Not a Carl Anderson, no one is, but a worthy successor.

I have to say, he is simply the most amazing "celebrity" I've ever met, and I have met tons. There are many amazing celebrity and rock people out there that take time with, and genuinely care about, fans, but I'm sorry, this guy takes the cake. Not only did he send someone out to the rope line after the show and ask everyone there backstage, but then singled each person or group out, and spoke with them as long as it took. He spent hours, literally. And not the usual happy talk (nice to see you, glad you enjoyed the show, yadda, yadda, yadda). This was genuine, in depth conversation, tailored to each individual, and each situation. It was amazing enough just watching him with the others. Depending on the person or situation, he variably talked religion, knowledgeably, he spoke of singing, and the art of singing, counseling a young woman to never give up her dream, relating some of his own failures and how they helped him grow with determination, getting down on the floor with children and speaking to them as equals, putting utterly panicked women and men who were star struck totally at ease, politics, philosophy, staging, and passing out sincere, long, hugs.

We were the last ones in (Because Bill was holding the door for everyone - It's a "Texas" thang), and waited to give everyone in first the chance to spend time with him. By the time it was our turn, it was 2am, and they had the tour buses up and running, waiting for him, but he just stayed, easily spending a half hour/40 minutes just talking to Bill and I alone... Making his people wait in the buses - For Lil'Ol Us! I won't go into detail what the conversation was about, it was intensely personal to me, but it spanned religion, philosophy, Carl Anderson (which brought him to tears, this long afterwards), the vagaries of fame, and more... Even had him on the floor laughing when I joked that I had to have 12 years of therapy for lusting after "Jesus"...

MOST surreal moment of my entire life? Seriously? Telling him, with all sincerity, that I had worked with one of the best bands in the world when it came to fan relations, and that, without taking anything in the world away from my boys, that he just simply had them beat, in spades. He asked who the band was, and I told him. He started getting excited... Said "I know them, don't I? What song is that, I'm tired and pulling a blank but I know it... Sing it for me..." So Bill started singing their biggest hit, and he immediately started laughing and yelling "I LOVE THAT SONG - Sing it with me, I'll harmonize..." So Bill and Ted "freakin'" Neeley harmonized the song together... O.M.G. Came every close to passing out there. And I don't GET giddy talking to celebrities...lol!

Soooooooooooooooo Surreal.

Got even more surreal when he asked if any of the guys could make a show someday because he'd love to meet any or all of them, talk music, and get an autograph (!). And he meant it... It would thrill him to tears to get to talk music with any of the guys, and would sincerely thrill him to get an autograph. I love it when celebrities are "girlyfan" about other celebrities... Just strikes my funnybone for some reason. :)

What a humble guy...

He also hugs. Not a "hug". But a "huuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuugggggg". And HE instigates them. Hard, sincere, full body clasp - And he doesn't let you go until HE wants to. Long lasting. Very comforting. Even hugged Bill. Bill was totally blown away by the guy.

Amazing...

I feel humbled...

Thanks Ted...

Cheers All!

Kim

p.s. Didn't have ANY idea we'd be going backstage so the camera was in the car (ARGH!), but here's a scan of the programme he autographed for me.

technorati tags: jesus christ superstar, ted neeley

Lock Bumping, a nicely balanced report or two...

2007-02-14T13:07:00.000-08:00

I'm finally starting to see a few of these more balanced, less panicked reports crop up. Here's a good example from NCB6 in South Florida: "Who's Got Your House Key?"

While they still get a plug in for the super high security locks, overall it's far less hysterical, and better balanced. Allows the customer to know of the threat, be proactive, but not rush out in a dithering panic and buy into systems that may not benefit in the long run. It also notes the official ALOA stance on the subject. Nice.

Here's another nicely balanced report: "Lock Bumping Hits 'net"

This author still suggests Medeco or similar, and notes the ultra security available with these types of locks, specifically the owned keyway, signature cards, etc., as a benefit, which it certainly is. The one thing I would add to this article is a slight caution on being sure you buy the proprietary keyway from a long term, well established locksmith shop. You know my feeling on it... We just get too many calls from people who can't do a thing with their proprietary keyways because their locksmith isn't available, and we, obviously, can't help them. Otherwise, another nicely balanced article.

Clear plus in the above article, the suggestion of the keyless deadbolts... One of the common threads in the news reports I see is concerned homemakers worried that someone will come in while they're at home with the baby or children. A keyless deadbolt absolutely negates the possibility of bumping while the home is occupied. Customers must, of course, be kept fully aware that bumping is rare, and that most break-in's occur via the "kicking or shouldering doors" mentioned in the above article, as well as through windows. That's our job as locksmiths. Fully informing the customer, in a calm, proactive manner.

I guess the thing that bothers me most about all of this isn't the fact that a few locksmiths are taking this as an opportunity to up-sell, if the customer is fully informed, it's a great opportunity! My problem is that the reasoning behind the up-selling for a small subset in our industry is so venal. Weaknesses and flaws in existing products should be public knowledge. Locksmiths, as part of a proud, old, ethical, tradition, should work with customers to inform them, and secure them, but never to give a false sense of security.

So a Medeco or a Primus can't currently be bumped... Are we fully informing our customers that bumping is rare? That most break-in's occur through other means? That having Medeco or Primus is not a perfect fix? They should be sold on their merits, which are considerable, but not as the cure-all to crime. I get call after call from customers who outright tell me that the last locksmith said; "There's nothing you can do to prevent a break-in other than buying Medeco or Primus. Period." When asked if the locksmith discussed existing home security, habits, lighting, dogs, last time they had a rekey, etc., they say these issues were never brought up by these locksmiths. Why?

From a business POV, and I certainly understand it (What an ideal!), selling proprietary keyways to everyone within reach would certainly be lucrative, but is it fair? Adding to the whole problem is the Priceline / Superb Solutions plague. They have approximately 200 entries here in San Diego, all under different names and phone numbers, and the lock bumping panic is thrilling them to death. They LOVE to sell Medeco under the guise of a rekey. Install Medeco without telling the customer, throw all the old hardware into the truck, present the customer with a bill for $1500, demand payment. They won't support the install, so even if the customer refuses to pay, the customer is left with a system they can potentially never have rekeyed, or must replace. Now THAT's venal.

Not even remotely about lock bumping, this blog post is one of the best locksmith related blog posts I've ever seen about what our business should be:
"Life As A Locksmith"
This actually misted me up a smidge. We all have those customers from time to time. Who we are as locksmiths, who we are in our tradition, and who we are as humans is in how we deal with them. Too many in these days of ultra competition and Priceline see a situation like the above as a whoppin' money maker. The good ones try to protect the customer. Kudo's to this guy for caring.

Well, I'm done irritating a few of my fellow locksmiths for today... Feeling a little glum about the state of our industry as you can probably see. I'm proud to be a part of this industry. I'm honored at the trust given to me by my customers, and I work ass-over-backwards to live up to that trust. More and more tho' I'm seeing those that want the immediate profit rather than the long term reference, lifetime customers, reputation, etc. I've actually had fellow locksmiths say to me, along with an evil chuckle; "I don't care if they ever call me again, I'm making my money from this job..." Not very forward thinking. And it's not just the Priceline people unfortunately.

Not very cheery...

kim

technorati tags: lock bumping, bumping, keyless deadbolt, high security locks, medeco, primus, locksmith, priceline, superb solutions, venal

Lock Bumping! OMG! Should I panic? The news says I should.... Ack!

2007-02-07T15:56:00.000-08:00

Lock Bumping / Bump Keys:
A few of the flaws and realities in the rather hysterical information being disseminated by the news media...

I'm seeing a flood of news reports on the rather old and worn practice of "lock bumping" and "bump keys." The problem I have with the news reports is the tinge of hysteria attached, and the obvious (to us) ploy to coerce the public into buying more and more expensive locks "for their own security". It's those endless locksmith quotes such as "They may be expensive, but at what cost peace of mind or a good nights sleep?" that grate so badly. Sure, I'm happy to take your money for a service well performed, or a product sold, but I'm damned if I'm going to try to talk you into something you technically don't need, and claim that it's the only way you'll truly be safe so that I can have a bigger paycheck. Based on a rigorous adherence to ethics, I can sleep at night, I'd like to keep it that way. I'll explain later in the post...

Bumping has been around forever. The blanks have been available forever. The information on "how to" has been around forever. It's not new. The concept of bumping is a well established principle of the law of physics. It's an age old technique. Locksmiths and criminals have used it forever. It's NOT new. Criminals have always had access to this information. Sure, the dissemination of it is definitely speedier with the Internet, but folks, the Internet has been around for many, many decades now as well. The main problem today isn't the availability of the information, it's the news media screaming from the rafters, making it HIGHLY attractive, and endlessly fascinating, to bored teens with nothing better to do, or to current or potential criminals who normally would've just broken a window.

Yes, "Bumping" is real.
Yes it's a real threat, particularly with the media making it the "must have" skill of the year.
Yes, you should have the best quality locks within your budget for your home, and make SURE they're keyed and pinned correctly.
Yes, you should be proactive about it and consult with a locksmith on how to best secure your home.

No, you shouldn't panic.
No, you don't need the most expensive locks on the market.
No, high security / proprietary keyway locks aren't the only locks capable of protecting you to a reasonable degree.
No, you shouldn't have to sell a child or take out a second mortgage to secure your home.

Here are a few random quotes from news reports and blog posts about bumping that I'd like to respond to... If only to point out a few of the flaws in the rather hysterical information being disseminated by the news media.... Just to help you with your own "peace of mind"... :)

"...It seems that if you have a cheaper lock set on your door like Kwikset..."

First off, most ANY older regular residential / commercial grade lock is vulnerable to bumping, Schlage (easiest for us anyway, tho' they'd argue the point), Baldwin, Kwikset, etc. Kwikset locks are minutely harder to bump than Schlage when pinned properly with mushroom tumblers. Not impossible, or even really a lot harder, but slightly higher on the difficulty scale. Not only that, but in our 20 year plus experience, and in our own opinion, our personal opinion is that *Kwikset brand are far superior locks as far as the internal workings, the type of metal used, their security capabilities, their hardiness, and most particularly, their life span. Within the lock bumping/lock picking community (and this community is worldwide, from being a national "sport" in the Netherlands, to hobby groups in the States, to endless criminally tinged groups and gatherings), Schlage and Kwikset and all the other brands of residential and most commercial locks (and this is important!), pinned in the "normal" factory manner, are considered "child's play." Schlage costs more than Kwikset, but are just as easy to pick or bump. The old adage of "just because it costs more, doesn't mean it's better" is never more true than in locks. :)

The above ease in bumping does NOT apply to Schlage Primus, or Medeco, or other high end, very expensive proprietary keyway type locks. ***UPDATE: This is no longer the case, as of Defcon 2007. Medeco has been easily, and successfully bumped. See the video here on our blog: Medeco Biaxial bumped. Medeco has now changed their online verbiage to the more honest "bump resistant" from the hyperbolic "bump proof!" These locks ARE extremely provocative to criminals however. If someone "casing" a neighborhood sees Medeco, they're often going to automatically decide there must be something extra good in there, and that house may become a target where it otherwise wouldn't have been. Bumping not needed so long as you have a window. :) There are, in addition, other issues to consider in these proprietary keyways that you should be aware of. They are noted in detail below.

Some locksmiths will swear by Schlage or others over Kwikset or others, others will swear that only a high end system will protect you. For regular residential grade, it's usually personal preference, and experience with the various flaws and foibles of any given brand that leads to most recommendations. For the high end, expensive locks, it's also personal preference, however, it should be obvious why a very small subset of locksmiths push only the higher priced locks vs the less expensive locks, without offering alternative options, and regardless of the end quality. :)

Most ANY lock can be bumped or otherwise compromised. Even some of the high end, high security locks. As mentioned above, it is a national sport in the Netherlands, and an obsession here, and those folks, as well as locksmiths, and criminals, work non-stop to constantly challenge themselves and others to get past the integrity of any lock. You may find it odd, but the vast majority of the sport groups do it to increase customer security, not to provide ways for criminals to get in. They challenge the lock manufacturers to create better locks by showing how easy it is to get into the existing locks. As Martha Stewart says, "It's a GOOD thing."

That being said, ANY lock can be made safer, and far less vulnerable to bumping at a far lower cost than replacing all your hardware. Any old school locksmith worth his or her salt knows how to pin a lock using special pins and/or configurations of pins that make bumping harder than worth it for the average crook and crack head that tries to get into your house. In our humble opinion, this should be done for no more than the cost of a regular rekey - It's the same basic process and principle, with a few extra or different pins - Shouldn't really be more expensive - But then again, that's just the way we do business. :)

Another excellent alternative we often suggest for customers concerned about break-in's while at home, is to install keyless deadbolts. These are extra deadbolts installed in your exterior doors that have thumb turns on the inside, and no key access outside. Once these deadbolts are locked, a bumper would be locked out, having no actual keyway to bump.

Nothing says criminal activity more than a doofus at your door with a rubber headed mallet whacking away again and again at your door lock, cursing the whole time. :) If a crook can't bump his way into your home within a few tries, they will abandon the effort, 99% of the time, if only because a) it's obvious what they're doing, b) it's loud, c) it's not easily disguise-able, and more important d) because there's always another home, further down the street that wasn't proactive, and didn't rekey their locks with the right pins or combination of pins.

"...very easy for a thief to cut some groves into ANY key in a certain way..."

Nope... It has to be the specific key for the specific lock, cut a specific way. Just so you know. :)

"...within 10 seconds the thief is in your home..."

On TV anyway, using demonstration locks, usually only partially pinned. :) This is VERY important: 8 out of 10 locks used for demonstration purposes in TV News reports, and even in a huge majority of the online "How To" videos, are ~~6 or 7 pin~~ (Prev. My bad, had Best on my mind, typing while talking to customers messes up your flow.) 6 pin Kwikset or Schlage locks, pinned with only 1, 2 or 3 pins, well lubed, set to specific tension, and broken in with repeated practice sessions. The actuality of bumping is that it's a exacting technique, not especially easy to master, and depending on the age, the overall environment of the lock, the conditions (exposure to salt air, repeated applications of the dreaded WD40 gumming up the works, etc.) of the lock, and more, can be very difficult, to occasionally impossible.

Proprietary Keyways

For your own information, when you buy into many of the proprietary keyways such as the various ones mentioned on various news reports, the locksmith who sells it to you is generally always and ever the ONLY locksmith who owns that particular series of cuts, and machines that make up that proprietary keyway. They are the only one who can create keys or rekey your locks. You can call only him for a lockout, for a rekey, for a duplicate key, etc. They own the individual proprietary keyway, and it can not be resold to another locksmith. This sounds nice and secure and exactly what you want right up until the locksmith you used retires or goes out of business, is on vacation, or just isn't available when you're locked out. And you can't call Joe's Random Locksmith down the street because he doesn't have a) any rights to that proprietary keyway, b) no machines to cut them, c) no blanks to that keyway, and d) no signature cards to allow you access because he has no rights to it. It also works at odds to your purposes if the person who set up the system is say, a real estate agent who has now left the company... No one else within the company who is not also on the signature cards with full rights can get any of the above services. We run into this all the time.

If this occurs, depending on the proprietary keyway you purchased, you may have to start from scratch with a new locksmith who also distributes his own keyway (a different keyway) within the proprietary system you used, or a different manufacturers proprietary keyway, and he will have to come out and rekey or replace everything to his proprietary cuts at a substantial cost, and with the same potential for not being able to access him at need as above.

As an aside to the above, many of the the high security locks mentioned as a cure-all for bumping require a complex and specific signature card system to get duplicates, or to gain access. The person who bought the lock system and signed the card is the only person who can get duplicates or ask for rekeying. That person must be present with the keyways credit card, their ID and matching signature in order for the locksmith to commence work. When first purchasing the system, other people can be added to the signature card, as well as added later, with appropriate ID and signature, but no one under age. If the person requesting access or duplicates has gotten married, divorced, or otherwise changed their name without going on a special trip to the locksmith shop who sold you the system, and redoing their signature cards, they cannot be allowed access or get duplicates.

Finally, while the high security locks mentioned in several TV reports and news articles are excellent locks, extremely pick and drill resistant, very defensible against any form of physical attack, highly secure, and we recommend them for certain commercial applications/properties, EVERY home has a window, or another vulnerable alternate entryway. Period. What purpose does buying into a very expensive, proprietary lock system serve you if any crook can simply break the nearest window and walk right in?

If ever concerned about your home, or a clients home, call your local locksmith and ask about having the cylinders in your home rekeyed to make them less vulnerable to bumping. Ask about mushroom tumblers, or multi-pinning. If they say "sure, we can do that, and while it's not perfect (nothing is), it'll help because...", you've got a good, ethical locksmith on your hands. If they tell you that alternate pinning won't help, and the nearest rapist is right around the corner, and you'd better buy a proprietary system, and the ONLY way to keep from being broken into is by buying into that high security, proprietary keyway system, etc., they're only trying to sell you expensive locks that give them a lifetime of income first and foremost.

We sell high security and proprietary lock systems as well, but we will always walk the property and point out every flaw and alternate entry that a criminal can and will exploit to get into the home before selling the systems. If the customer fully understands that the locks themselves, no matter how secure, or how expensive, will not fully prevent or guarantee no unauthorized access, as well as the strict security provisions limiting when and how they can gain access, rekey, or get duplicates, then we will sell the system.

"...there is no sign of forced entry..."

This is pure fiction in many bumped / forced entries. Many lockSMITHS (the "smith" is an important distinction), as well as forensic locksmiths can easily detect and record obvious and prosecutable evidence of bumping in many cases, tho' not all of course. But just as in lock-picking, bumping evidence is very hard if not impossible to disguise, tho' it does take some expertise to detect. I won't go into detail for obvious reasons, but consider the force being applied, usually multiple times, to gain entry. Criminal bumpers are always trying to find ways around leaving this evidence, as of now, it's not 100% certain due to the essential makeup of the keys, the locks, and the force required to gain entry.

If you have any questions about bumping, home security, or related, please feel free to contact me from any e-mail link on our website.

Cheers!

Kim

*We generally gently discourage our customers from buying residential grade Schlage locks, as we have been finding for years now that Schlage quality has gone downhill. They "used" to be the standard, sort of, they claimed to be in any case, and they still charge as if they are, but the inner workings of any lock will tell the tale. Among the reasons we personally do not recommend Schlage, is because they are mass produced, using brittle pot metal for their inner workings, and their "innards" break with alarming regularity. We know, we spend a considerable amount of time replacing Schlage tail pieces and other inner parts. :) The same holds even more true with the far more expensive Baldwin brand. This is OUR personal experience, other locksmiths opinions may vary... :)

technorati tags: lock bumping, bump keys, expensive locks, security, locksmith, criminals, high security, proprietary keyway, locks, kwikset, schlage, baldwin, lock picking, rekey, door locks, high security locks, proprietary lock system, mushroom tumblers, alternate pinning, unauthorized access, forced entry, medeco, schlage primus

A random MySpace Blog entry about locksmiths...

2007-01-04T11:57:00.000-08:00

How locksmiths are sometimes perceived:

...Does it seem like a locksmith is one step away from being a criminal? Like learning to be a locksmith would be a great way to learn how to be a crook? Yea, I'm sure they sign some paperwork that says they'll only use their powers for good, but I guess it just seems like even a run-of-the-mill locksmith would be capable of handily filching from whomever they wanted.

I say this becasue not long ago I locked my keys in my car and had to call one of these bandits. I thought he'd come with that fancy coat hanger thing that they slide down the window. No. He asked what kind of car it was. I told him. Fifteen minutes later he shows up with a key, opens the door and asks for 85 bucks. THESE GUYS HAVE SKELTON KEYS FOR EVERYTHING. They can get into whatever car, house and, I'm assuming, double-wide they want to. The movies always depict their lockpickers as stealthy, sophisticated agent types- wrong. Apparently all you need to be is a convict with a passion for robbing others blind.

I'm not saying we need to be distrusting of all locksmiths. That's a good start but...Just think about it...

Hey John...

As a locksmith, I feel a need to ask a philosophical question or two of you, and let you know most of us are actually pretty good folks. :)

You called this guy out to open your car, he did so... You're offended by that, why? Would it have been more acceptable or less offensive if he had used a tool to do so, and it still took him less than 5 seconds (our average)?

This may or may not make you feel better about locksmiths, depends on your overall outlook I suppose, but there are reasons he used a key rather than a tool. This guy most likely used what in the industry is called a "jiggle key". Jiggle keys are available for only a few certain types of cars, and within that category of cars, some are easier to open than others. Some take quite a bit of "jiggling" for it to work, others are not at all secure to begin with and can literally be opened with a paperclip, the key is just a handy method. Jiggle keys are "kind of" like masters (skeletons), but not really, there's still skill involved. Jiggle keys are a type of lock picking. The methodology is the same. It's the manipulation of the tumblers within the lock using a special key rather than a pick. Sounds like your car happened to fall into the easy open subcategory unfortunately. :) The main reason a locksmith would use a Jiggle key rather than a tool if the car being opened allowed for it, is that the possibility of linkage damage or weather stripping damage or window tinting damage is 100% eliminated. If you have a tool that will save you and the customer time, and eliminate any possibility of damage, why not use it? :)

You're absolutely right that locksmiths could, if they wanted to, become pretty good criminals. They rarely do. The main reason I suppose is that the art itself is an old, time honored, and believe it or not, highly skilled tradition that takes years to learn, and learn well. Most "real" locksmiths are much more interested in doing the job well, and correctly, than they are in thinking about what they could steal. They're kind of nerds in a way, as they tend to get much more excited over how quickly they opened the safe, or the technique they used, or how they repaired a lock rather than replaced it, and tend to go on and on to their fellow locksmiths about such nerdy subjects at length. Standing in a room with a group of locksmiths is like standing in a room full of Microsoft programmers, it's ALL tech talk, utterly incomprehensible, and endlessly boring to anyone who can't make head's or tails of it. :-D

There is however, a new and growing subset of individuals out there that learn lock picking and other quasi-locksmith skills for all the wrong reasons. There are whole movements, websites, books, videos, etc., available that teach this to anyone who wants to know it, always with the disclaimer that it's "just for entertainment purposes". That, to me, is the scary part. There is no tradition, honor, or skill bound up in that, and these are the things that keep locksmiths honest.

So yes, locksmiths "could potentially" be dishonest. Yes, they CAN do or get into just about everything. That's what they're trained to do, and what you want them to do. But they are required to be licensed in Illinois, and everyone in any state that requires licensing should make sure the person they call out IS licensed. Licensing in Illinois, as in California (where I am) is an relatively extensive Department of Justice and FBI background check, fingerprinting, and an inability to get a license if there is any criminal past. That's a good thing. :)

Cheers from one of the good ones...

Kim
Owner
San Diego Lock & Safe

We're not your normal locksmith company™... :)

p.s. I certainly understand this perception. It must be incredibly annoying to be frustrated and upset, having locked up your keys, or needing rekeying, etc., only to have some guy or gal show up and fix this irritating problem in just a few seconds, and to charge a hefty fee for it on top of it. I do understand. There's a reason tho' that you can look in your phonebook any given year and have only a third of the locksmiths from last year still be in business the next. The costs to go into this business are staggering, the endless training to keep up with new technologies, the new proprietary equipment needed yearly (or more) to be able to do what the customer wants, the availability to come out when you need us, even if it's the middle of the night, gas costs, and on and on. That's not to say that you can't make money in this business, you definitely can. But it takes years. But the old adage about having to spend money to make money is more of the truth in this business than in any other I've encountered. Locksmiths don't often get rich n the money sense, but they do get rich in knowledge, rich in ability, rich in accomplishment, and rich in pride. That's better in many, many ways. :)

technorati tags: locksmith, criminal, crook, skelton keys, skeleton keys, lockpickers, jiggle keys, lock picking, locksmith skills, rekeying

A "Fairytale" Mr. President?

2007-01-01T16:29:00.000-08:00

Remarks of Illinois State Sen. Barack Obama
Against Going to War with Iraq

| October 02, 2002 at the Federal Plaza, in Chicago, IL
(Two weeks before Congress voted to authorize war in Iraq.)

October 02, 2002

"...Good afternoon. Let me begin by saying that although this has been billed as an anti-war rally, I stand before you as someone who is not opposed to war in all circumstances. The Civil War was one of the bloodiest in history, and yet it was only through the crucible of the sword, the sacrifice of multitudes, that we could begin to perfect this union, and drive the scourge of slavery from our soil. I don't oppose all wars.

My grandfather signed up for a war the day after Pearl Harbor was bombed, fought in Patton's army. He saw the dead and dying across the fields of Europe; he heard the stories of fellow troops who first entered Auschwitz and Treblinka. He fought in the name of a larger freedom, part of that arsenal of democracy that triumphed over evil, and he did not fight in vain. I don't oppose all wars.

After September 11th, after witnessing the carnage and destruction, the dust and the tears, I supported this administration's pledge to hunt down and root out those who would slaughter innocents in the name of intolerance, and I would willingly take up arms myself to prevent such tragedy from happening again. I don't oppose all wars. And I know that in this crowd today, there is no shortage of patriots, or of patriotism.

What I am opposed to is a dumb war. What I am opposed to is a rash war. What I am opposed to is the cynical attempt by Richard Perle and Paul Wolfowitz and other armchair, weekend warriors in this administration to shove their own ideological agendas down our throats, irrespective of the costs in lives lost and in hardships borne.

What I am opposed to is the attempt by political hacks like Karl Rove to distract us from a rise in the uninsured, a rise in the poverty rate, a drop in the median income - to distract us from corporate scandals and a stock market that has just gone through the worst month since the Great Depression. That's what I'm opposed to. A dumb war. A rash war. A war based not on reason but on passion, not on principle but on politics. Now let me be clear - I suffer no illusions about Saddam Hussein. He is a brutal man. A ruthless man. A man who butchers his own people to secure his own power. He has repeatedly defied UN resolutions, thwarted UN inspection teams, developed chemical and biological weapons, and coveted nuclear capacity. He's a bad guy. The world, and the Iraqi people, would be better off without him.

But I also know that Saddam poses no imminent and direct threat to the United States, or to his neighbors, that the Iraqi economy is in shambles, that the Iraqi military a fraction of its former strength, and that in concert with the international community he can be contained until, in the way of all petty dictators, he falls away into the dustbin of history. I know that even a successful war against Iraq will require a US occupation of undetermined length, at undetermined cost, with undetermined consequences. I know that an invasion of Iraq without a clear rationale and without strong international support will only fan the flames of the Middle East, and encourage the worst, rather than best, impulses of the Arab world, and strengthen the recruitment arm of Al Qaeda. I am not opposed to all wars. I'm opposed to dumb wars.

So for those of us who seek a more just and secure world for our children, let us send a clear message to the President today. You want a fight, President Bush? Let's finish the fight with Bin Laden and Al Qaeda, through effective, coordinated intelligence, and a shutting down of the financial networks that support terrorism, and a homeland security program that involves more than color-coded warnings. You want a fight, President Bush?

Let's fight to make sure that the UN inspectors can do their work, and that we vigorously enforce a non-proliferation treaty, and that former enemies and current allies like Russia safeguard and ultimately eliminate their stores of nuclear material, and that nations like Pakistan and India never use the terrible weapons already in their possession, and that the arms merchants in our own country stop feeding the countless wars that rage across the globe. You want a fight, President Bush?

Let's fight to make sure our so-called allies in the Middle East, the Saudis and the Egyptians, stop oppressing their own people, and suppressing dissent, and tolerating corruption and inequality, and mismanaging their economies so that their youth grow up without education, without prospects, without hope, the ready recruits of terrorist cells. You want a fight, President Bush? Let's fight to wean ourselves off Middle East oil, through an energy policy that doesn't simply serve the interests of Exxon and Mobil. Those are the battles that we need to fight. Those are the battles that we willingly join. The battles against ignorance and intolerance. Corruption and greed. Poverty and despair.

The consequences of war are dire, the sacrifices immeasurable. We may have occasion in our lifetime to once again rise up in defense of our freedom, and pay the wages of war. But we ought not -- we will not -- travel down that hellish path blindly. Nor should we allow those who would march off and pay the ultimate sacrifice, who would prove the full measure of devotion with their blood, to make such an awful sacrifice in vain..."

###
(Emphasis/Italics, mine.)

KNOW the FACTS
Don't just believe the talking heads, look it up - It's all out there for you. :)

No matter WHO you vote for,
VOTE in the Primary Tuesday - Make your voice heard!

Original (and wrong) "Fairytale" quote, in context, with entire response, here.

technorati tags: obama, bill clinton, fairytale, iraq war, california primary, election, barackobama.com, anti-war speech 2002

I'm locked out of my house/business, now what?

2006-12-13T11:20:00.000-08:00

I'm locked out of my house/business, now what?

Time and time again we get calls from understandably desperate folks who've locked themselves out of their homes or businesses, and have no way to prove they actually belong IN that home or business but their own unimpeachable word. No Driver's License/State ID with that specific address on it, no Driver's License/State/Military ID without that address, but with an accompanying utility bill / lease paperwork / mortgage paperwork / car insurance, etc., nothing. Now, we understand that being locked out is quite often a Catch-22 situation, how often after all, do you run out in your skivvies to get the morning paper and carry your Driver's License with you?

However... As harsh and restrictive as it may sound, and I apologize if it does so, by law, and for your own protection, we need to know who we're letting into a house or business, BEFORE we can let them in. What the "BEFORE" means, specifically, is that letting us know you think your Driver's License is inside on the dining room table isn't enough to have us do what is, essentially, breaking and entering, on your word...

If you're house-sitting or visiting and have locked yourself out: In these situations, unfortunately, there is nothing we can do to help you. There is no acceptable proof that you belong in a home that would be acceptable by state or ALOA guidelines. Not a note of permission from the homeowner, not a notarized note, nothing. We are pet owners ourselves, and sympathize wholeheartedly, but even the nightmare of "but the dogs will starve if I can't get in" is not enough to allow us to break and enter you into a home we cannot prove you belong in.

Business lockouts are even more onerous as far as acceptable proof goes. The ONLY acceptable proof that can be accepted is a valid, signed, notarized, lease agreement for the specific property, at the specific address, in the name of the person standing there wanting in, along with a State Issued Picture ID to match. Faxed or Xeroxed copies of lease agreements are NOT acceptable proof.

These restrictions and requirements are for your protection, as well as our own. Your personal property, as well as your personal safety are at stake, and our license, bonding, and ethics are at stake. If we were less lenient, and there are licensed and unlicensed locksmiths both who do NOT abide by the laws, then anyone who simply asked to be let in, could be let into your home or business at any time - Without your say so. It happens, all the time with these unlicensed or less stringent locksmiths who are far more concerned with collecting your money, than in NOT letting the wrong person into your home. In addition, ALL Positive ID Policy proof must be witnessed in person, recorded on the signed invoice (allowing access to the home by the authorized individual), and maintained for two years against State audit.

It may not help you feel better about us while you're locked out, but it should be reassuring to you, and apparent in a clearer moment why this is for your own protection. Locksmiths on a nearly daily basis run into situations where there is an ex friend/business partner/boyfriend/girlfriend/husband/wife, or even a parent or child wanting into a home or business where they are no longer welcome, to do damage, steal, or worse. Some of us as locksmiths have even had guns pulled on us in the course of letting someone into a home or business, because while someone DOES have the right proof, they are still not allowed in for whatever reason. There are a million domestic situations in the naked city, and we'd prefer that YOU be safe (it is a locksmiths job after all), even if you're angry at us for not letting you in because you cannot prove residency.

As licensed locksmiths, and as ethical, professional locksmiths, we are bound by the laws of the state of California, specifically the Business And Professions Code Section 6980.53-6980.69, as well as the Positive ID Policy bylaws and technical standards of ALOA (Associated Locksmiths of America)

Because of the State of California's requirement for a Positive ID policy, as well as ALOA's requirement for a Positive ID Policy, the following applies, without exception...

FOR HOME LOCKOUTS WE CANNOT:

Take your word for it, no matter how much we want to believe you. Even IF you're standing there in the shrubbery in your skivvies.
Take your neighbors word for it, no matter how nice they seem to be.

Take your landlords word for it when they're unable to personally (in person) provide a lease agreement (Note to Property managers: Calling us from your cell phone and insisting that "we'll never work in this state again" if we don't just believe you and let someone in isn't an effective threat. If we DO let someone in because a disembodied voice on a cell phone says to do so, we'll never work in this state again. See the dilemma?)

Consider the circular/catalog from IKEA in your car with the right address on it to be the "proof needed" that we should let you in.

Let you in because you're "house-sitting" and the dogs might starve/the plants might die without water. Even if you have a personal note from the homeowner, and yes, even if it's notarized...

Allow you an exemption because you "just moved and haven't changed your Driver's License yet".

Allow you an exemption because you have lived there for 4 years and "it's such a pain to go to the DMV to change your Driver's License".

Allow you an exemption because you are a student and haven't changed your Driver's License at all.

Allow you an exemption because your car "burned down" with your Drivers License in it, or was "stolen" with your Drivers License in it.

Take your word for it that everything we need to prove residency is "inside".

Accept a "Power of Attorney" in your name if you cannot also prove residency.

If you are a Real Estate Agent, accept a faxed or Xeroxed home sale contract - An original valid, signed, notarized agreement IS acceptable.

Accept anything other than a valid State Issued Picture ID with the correct address, or a State Issued Picture ID with the wrong address AND with an accompanying utility bill / lease paperwork / mortgage paperwork / car insurance, etc., mailed to you at the RIGHT address.

FOR BUSINESS LOCKOUTS WE CANNOT:

Take your word for it, no matter how much we want to believe you.

Take your neighboring businesses word for it, no matter how nice they seem to be.

Take your landlords word for it when they're unable to personally (in person) provide a lease agreement (Note to Property managers: Calling us from your cell phone and insisting that "we'll never work in this state again" if we don't just believe you and let someone in isn't an effective threat. If we DO let someone in because a disembodied voice on a cell phone says to do so, we'll never work in this state again. See the dilemma?)

Consider ANY mail with the right address on it to be the "proof needed" that we should let you in.

Allow you an exemption because there's a potential flood, fire, or other catastrophe inside the business.

Accept anything other than an original, valid, signed, notarized, lease agreement for the specific property, at the specific address, in the name of the person standing there wanting in, along with their State Issued Picture ID. Faxed or Xeroxed copies of lease agreements are NOT acceptable proof.

The best reason in the world for keeping your drivers license address current, and ON your person, at all times...

Cheers!

kim

technorati tags: locked out, Drivers License, breaking and entering, house-sitting, ALOA, lease agreement, personal safety, unlicensed locksmiths, Locksmiths, licensed locksmiths, professional locksmiths, Business And Professions Code, Positive ID Policy, Associated Locksmiths of America, DMV, Power of Attorney, Real Estate Agent, State Issued Picture ID

ATL: Is it legal in California to carry a slim jim...?

2006-11-24T09:44:00.000-08:00

Ask The Locksmith Question:
Is it legal in California to carry a slim jim car lock tool in your car?

It's a slippery slope in California as regards locksmithing tools. The short, and completely non-definitive answer? Yes, and no...

"Technically" it is NOT legal to carry a Slim Jim in California unless licensed to do so (locksmiths, some security, police, fire, etc.). ALL locksmithing tools (a Slim Jim is considered one), are considered "burglary" tools. Their essential purpose the "breaking and entering" of something. Therefore, carrying any of these things without a license to do so leads to the occasionally misguided, but just as often correct assumption by law enforcement that they are to be used in an illegal manner... If pulled over with these types of tools, it is law enforcements discretion and wholly their opinion as to whether you can or will be charged with felonious intent, even if there is no obvious law breaking going on. The idea being, if you're not licensed to carry them, why else would you have them except for illegal purposes?

Note that the prosecution in this type of case would have to prove "intent". Although, should you be unlucky enough to also be carrying your cousins' ski mask, your uncles' duct tape, a full set of Grandpas' Stanley Tools, and are "lost" in a neighborhood where there's been a rash of break-ins lately, well, that may not be hard to do. On the other hand, in most places with applicable laws, "the (mere) possession of such burglarious tools, implements or outfit by any person other than a licensed dealer, shall be prima facie evidence of an intent to commit burglary, robbery or larceny." This means that the possessor can have a bit of an uphill battle and has to convince the jury that this 'prima facie evidence' is misleading.

California state criminal code actually allows for misdemeanor and up charges based on the mere possession of these items. (See: California Penal Code 466-469) -- State law also expressly forbids the sale of any burglary tools to any unlicensed individual or business outside of law enforcement. Locksmiths IN California are technically required to provide positive proof of licensing and current occupation as locksmiths when ordering locksmith tools from out of state. Importation of locksmith tools into California without these requirements is punishable by local, state, and Federal law. See: Nonmailability of locksmithing devices.

So yeah, you could technically get away with it for no more than a misdemeanor. But you could also get a very aggressive law enforcement officer and/or prosecutor. Remember, all that's needed is "reasonable suspicion". Something to consider when deciding whether to carry or not...

Hope this helps...

Cheers!

Kim

technorati tags: Ask The Locksmith, slim jim, locksmithing tools, Slim Jim in California, locksmiths, burglary tools, breaking and entering, felonious intent, burglarious tools, commit burglary, robbery, larceny, California state criminal code, California Penal Code, locksmith tools, misdemeanor, reasonable suspicion

"Taser no substitute for car keys"... Well, yeah... :-/

2006-11-18T12:17:00.000-08:00

Thought this was a particularly good example of not thinking things through:

Charleston Post & Courier
Taser no substitute for car keys
Saturday, November 18, 2006

A few selected tidbits from the article...

A 35-year-old Summerville woman called for help after locking her 4-year-old son inside the van parked in the lot outside Ladson Baptist Church at 9659 Jamison Road.

While waiting for a locksmith, Master Deputy Hal Gooding decided to improvise. He applied the Taser to the driver-side keyhole for five seconds, according to an incident report.

"I attempted to short the electric locking system by discharging my Taser," he wrote in the report. "The attempt failed."

The child remained inside the van until the locksmith showed up.

Taser International did not respond to an inquiry on Friday...

Charleston.net

My letter to the editor. :)

Dear Editor,

Regarding your story:
Taser no substitute for car keys
Saturday, November 18, 2006

Rather than calling Taser International for comment on this story, you should have called any locksmith in the phonebook. Car door locks, whether electronic or keyed (manual), still work in the same, time tested, ol'fashioned way. The inner working of any car door has a series of linkages and rods, very prehistoric, that when properly manipulated, with key or remote (that acts as a key), move into place to allow the lock to disengage. Even electronically locked car doors still have to be manipulated open with tools by a locksmith or trained individual to properly move these internal linkages and rods. Electronically locked car doors opened via remote are still, in the simplest terms, a turning of a key, just from a distance, which then moves the linkages into the proper place to unlock the door.

Tasering it all day would have done nothing to open the door, but it could, in the worst of circumstances, have very well fried the car's internal computer chip and ignition sequence, rendering the car useless to drive, and necessitating a replacement of the very expensive dash computer "brains". Some cars that have these highly sophisticated "brains" can incur costs upwards of $2000 to $3000 to replace those "brains".

Not certain of the Police/Firefighter liability in this case, but I bet a good lawyer could make a case if the officer had fried the system. Not something I would suggest Police or Firefighters attempt in the future. :)

Last but not least, what if that child had not followed directions (assuming directions were given, which assumes a forethought not evidenced elsewhere in this situation), and had reached out and touched a piece of metal while said officer was waiting for the magic lock gnomes to open the lock?

The dumbing down of America proceeds apace.

Cheers!

Kim Dryden
Owner
San Diego Lock & Safe™

We're not your normal locksmith company™... :)

technorati tags: locksmith, taser, child locked in car, locked car, linkages

ATL: I think I was ripped off by a locksmith...!

2006-09-23T03:38:00.000-07:00

Ask The Locksmith Question:
I requested the service of a locksmith and was charged $254! I was charged $115 just for removing a deadbolt lock. Is this the typical price for this procedure?

Hi there...

Not even a tiny little bit. To be honest, you got off easy. These companies have charged as high as $1700.00 for the same service. See THIS link. (Yes, it's the same company that practices here in San Diego, under approx 27 unlicensed business names that we've found thus far.)

You were most likely hit by one of the many, MANY unlicensed, gypsy locksmiths that practice lock mutilation and customer ripoffs under the name "locksmith" here in town, and in most towns nationwide. Almost all of them are derivations of Priceline Locksmith aka Superb Solutions aka Dependable Locksmith out of the Bronx, New York. They advertise as "local", and have local or toll free numbers, but are in actuality an Israeli company under indictment in quite a few states for deceptive and unlicensed "locksmith" work. See these pages for more details:
http://www.sandiegolockandsafe.com/locksmithscams.html
-and-
http://www.sandiegolockandsafe.com/whylicensed.html

My suggestion would be to stop your check or call your credit card company and deny the charges. The bad guys won't fight it because they are almost universally unlicensed, and have no right to practice locksmithing in most states where they advertise. California and Illinois thus far have lifted any license they did have to conduct business as locksmiths. In fact, as an FYI, it is against the law here in California for any advertising outlet (online or print) to even accept ads from an unlicensed locksmith - State laws REQUIRE a locksmith license number to be prominently displayed on all advertising, business cards, invoices, vehicles, and for the pocket license to be immediately available, on demand. We're working on tightening up enforcement of this as well.

If you paid cash, unfortunately you're out of luck. They will usually NEVER return to the scene of the crime, so calling them back out under a pretext and having the police meet you (and them) there usually won't work, tho' it's worth a try. If you're in California, and you can get the police to come out and meet with you for a sting, or to take a report, you can cite California Business and Professions Code: 6980 - 6980.84, specifically 6980.33, as well as the California Penal Codes: 466 - 469.

As far as the work, there is usually NEVER a reason to "remove" a deadbolt, depending on the situation at hand, and the charge should never come close to that total, even if there was something terribly, terribly wrong with the deadbolt, at least it wouldn't with us - It's hard to say sometimes what the rationale for pricing in San Diego is even for some licensed locksmiths. I don't know what your situation was, locked out, broken hardware, etc., but a prime tactic of these companies is to go to a simple lockout and claim it's a "special" lock, and cannot be picked and must be "drilled". This ramps up your charges exponentially.

ALWAYS ask to see a valid locksmith license issued by the state before allowing work to be done, or paying any locksmith. If you feel threatened, call the police. The bad guys WILL run, they do not wish to go to jail. They may ramp up the threats until the police are almost there, but stand your ground, and they WILL leave.

This is a link to the licensing laws in California:
http://www.dca.ca.gov/bsis/bsislock.htm

On the same page you'll find the link to "Verify a License" or you can shortcut to it HERE.

Let me know what locksmith it was, and I'll be happy to run a check on a license and contact info for you, even out of state, and add this company to our warnings / scams page. We will not use your name. If you do, please let me know what the situation was, i.e., locked out, broken hardware, etc. This helps us warn other consumers.

Yell if you need help.

Kim

p.s. Wherever you are, I suggest getting your locks rekeyed as quickly as possible by a licensed locksmith. These bad guys could conceivably keep key copies and/or cuts and could sell them on the street - You and your family's safety should be the prime concern here.

technorati tags: locksmith,
deadbolt lock, priceline locksmith, superb solutions, dependable locksmith, california business and professions code: 6980 - 6980.84, california penal codes: 466 - 469, deadbolt, lockout, locksmith license, rekeyed, licensed locksmith

The Pin Code Panic - Ad Nauseam...

2006-06-21T08:58:00.000-07:00

From a AAA Press release regarding Senate Bill 1542:

"We have tried to resolve this issue voluntarily with the car manufacturers, but they have dragged their feet for the past two years as we have pushed for them to adopt a convenient system that would allow motorists to quickly obtain replacement car keys," Bisno said. "The Auto Club believes that when a motorist buys a vehicle, he or she also buys everything needed to operate it, including all the information necessary to make a replacement key."

The main problem with this continued, foaming at the mouth, panic inducing rhetoric, is that Consumers who buy a new car are already given, in 99% of the cases, ALL the information they need to do exactly that; make a replacement key. Check your owners manual. If there are no funny codes in there, call your dealer and ask why the hell not?

Yep, the pin codes, the key codes, the always off MPG ratings, etc. The problem is, consumers either a) lose this info, not knowing that it's important, or not having been thoroughly educated by their salesperson how important it is, or b) they simply don't KNOW they have it, or c) in that 1% of the time, they never got it.

Me personally? I don't think that it's incumbent on the auto industry to staff a 24 hour hotline to give out information people were already given, and have subsequently lost, or don't know they already have. Don't get me wrong, auto manufacturers are a pain in MY patootie too, and I'm no particular friend of theirs, but I don't want the cost of MY new cars going up because people lose their information, or because the Auto Club wants to try for a bargain on the price they pay for new keys. (*See why this isn't going to work out for them below.)

Many other drivers needing keys can still use a locksmith to get one, but must endure a long wait and/or high expense while the locksmith tears apart a steering column or car door to obtain information needed to replace the key...

Again, the need to "tears apart a steering column" is extremely rare (usually only older GM models, with rare exceptions, and most of them don't use chip keys anyway, so what's that point again?), and indicates far more of an incompetency issue with the locksmith you're using, than it does a "need" to tear anything down to get anything!

And again, "tears apart a steering column" is a HUGE misnomer. Models that require this need ONLY the very upper part of the steering wheel removed. A competent locksmith can do this in minutes, and have it back on in minutes.

A final note or two...

*The cost will to create high security code cut & programmed keys will not change much if at all if legislation is passed providing pins & codes on demand, as the programming equipment the locksmith is required to have to program the keys, codes available or not, is the main price setting determination, not the amount of labor required. You can bet the cost of cars will go up however, if auto makers are required to staff 24 hour hotlines to keep giving out the same information time and again. :) FYI: Codes machines for locksmiths run anywhere from $7000 to $12000, with bi-annually, or annual updates mandatory, each costing in the thousands, while the machines to cut high security keys run upwards of $20,000 plus. BOTH are required, sometimes more than one code machine, depending on what types of high security keys you're wanting to create.

"...quickly obtain replacement car keys..." as noted in the first quote above is as "misinformation" as it can get. The main time commitment required to create transponder keys, easily 90% of the time commitment, is in the programming, NOT in obtaining the codes. It'll still take nearly as long as it does without the key & pin codes.

*sigh*

Don't get me wrong, having the pin & key codes for those VERY FEW models that require them would be handy. I'll take 'em if you got 'em. It'll save me 5 minutes. But it's not a make or break issue to create keys, and I'm awfully tired of seeing this type of panic inducing rhetoric...

Rant over...

technorati tags: locksmith, aaa, key

Grass Valley, NV Police Blotter... Is it really stealing?

2006-03-24T17:15:00.000-08:00

Police Blotter
Grass Valley/Nevada City,CA,USA
March 23, 2006

Nevada County Sheriff's Office

Tuesday

■    At 5:22 p.m., a caller said a locksmith stole the keys to the caller's truck after the caller was unable to pay the locksmith until the end of the month. The sheriff's office advised the caller of civil actions that could be taken.

"...what we've got here is failure to communicate. Some men you just can't reach, so you get what we had here last week which is the way he wants it. Well, he gets it. And I don't like it any more than you men..."

"Captain, Road Prison 36" (Strother Martin) - Cool Hand Luke

In the police blotter case above, lets look at it from a logical POV...

    ■    1.) The customer did NOT have any keys.
    ■    2.) The customer called (contracted with) a locksmith to come out and make new keys for a price.
    ■    3.) Until paid for, the locksmith owned the keys he/she made.
    ■    4.) The customer did not pay for the keys.
    ■    5.) The customer still did not have any keys.

finito

Seems simple enough, doesn't it?

Believe it or not, this happens on an occasional basis. Why a select few "customers" seem to feel that it's ok to "accidentally" forget to tell the locksmith that he/she doesn't actually have any money right now, is beyond me.

Would you go to the grocery store, top off the shopping cart, wheel 'er out the door, and upon being tackled and having your sternum crushed by the knee of a security guard named Tiny, who weighs 350lbs, wheeze: "I get paid at the end of the month, I'll bring it in then, promise."

No.

So why assume it's ok to do it to any service company?

The customer did not have any keys stolen. He didn't have any keys, remember? You can't have something stolen that you don't actually own.

I doubt that any civil actions could be enforced. Any reasonably competent attorney could walk that locksmith right out of a courtroom, and the customer him/herself could conceivably end up being charged with "theft of services" (laws vary by area/county). What is "theft of services"? There are municipalities in the country where it is a misdemeanor (or worse) for any customer to call out (contract with) a locksmith, plumber, electrician, etc., to come do work, only to then call 12 other locksmiths, plumbers, electricians, etc... "just to see who gets there fastest," sending the ones who pull up right after the first on their way. In certain municipalities, customers can be compelled by local law enforcement to pay a service call to each and every service truck that shows up in good faith when pulling that little stunt.

The customer in the police blotter above committed a type of "theft of services". Despite most likely being quoted for the service to be performed, he contracted with the locksmith, not intending to pay him for services rendered. With the exception of corporate types of accounts, locksmithing is a "C.O.D." service. This is common knowledge. While I sympathize with his obviously urgent need to get keys made to his vehicle, he still contracted for services under false pretenses.

You really can't get something for nothing.

A lesson well learned...

Cheers!

Kim

technorati tags: police blotter, sheriff, make keys, truck keys, theft of keys, cool hand luke, strother martin

ATL: I have to jiggle my Ranger key for it to work, do I need new locks?

2006-03-10T13:48:00.000-08:00

Ask The Locksmith Question:
I like your website - good information. I assume you have a locksmith license? :) My 2000 ford ranger is having a problem with the door locks - someone tried to jimmy the passenger side door - it locks and unlocks from the inside but not with the key. and now the driver's side door is giving me trouble. I put the key in and have to jiggle it a minute or so before it unlocks.

questions:
1) can you fix this sort of thing?
2) if #1 is yes, is it easier, faster, or cheaper if I bring the truck to you?
3) can you do this on weekends, or would you travel to (my area) to do it during the week?

You're probably teasing me, but yes, we do. :) In fact, the license number is noted on every page in the main site, in the right hand column, 'bout halfway down. It's also linked to the California State licensing board for verification.

My first thought is that because it's a progressive issue (occurring over time), and because jiggling the key DOES work, that it may be a bad key issue rather than a lock issue. I know the timing is suspicious, the key not working in the passenger side right after an attempted break-in, but the signs of a worn key is exactly that, working less and less effectively over time...

The passenger side may have additional issues related to the jimmying, but the drivers side really sounds like a worn key. :)

Any licensed locksmith can fix either situation. Because we are a mobile locksmith, let me give you a couple of options for costs reasons. If it's a worn key, your best, and least expensive bet, is to drive the vehicle to a licensed locksmith shop near you, and ask if someone there can take a look at the key and tell you if it's worn. If they're ethical, they should cut you a new mechanical key to code for a couple of dollars, on the spot, and test it in the doors and ignition to see if this is the issue FIRST. Even though your year Ranger usually has what is known as a "transponder key" (a key with a chip in the head), any qualified locksmith can still cut you what is known as a "mechanical" key. This would be just a plain 'ol silver key that can open doors, turn the ignition to accessory, etc., but not start the vehicle. If the mechanical key works fine, then that cements the theory that your original key was simply worn. Now you just have to decide if you need a new cut transponder key in addition to the silver key they used for the test, or if the key already cut is all you need. :)

Since the 2000 Rangers have a split between the ones that have transponder keys, and the ones that do not, here's some ways you can tell whether yours is a chip key or not:

Your existing key is a "plain" silver key = NOT a transponder.

You have a 4 cylinder or manual transmission Ranger = Probably is NOT a transponder.

You have an automatic, or a 6 cylinder = Probably IS a transponder.

You have the above, and the key itself has a large, black (or gray, or clear) plastic head = IS a transponder.

If you do have transponder keys, getting new ones cut to code (NOT simply copied) and programmed will cost you a varied and wide range of prices AT a locksmith shop - Call around and get quotes - Make sure they know you JUST need duplicates. Having a mobile service come to you will range higher "generally," but not always. We charge $85.00 to come out to you and cut and program new duplicate transponder keys by code.

All of the above is moot if the new cut mechanical key does not work smoothly. If this is the case, then it IS probably a door lock problem. I can't quote you on what shops would charge to repair or replace the door locks, you'll have to call around. It IS less to take the car TO a shop than to have a mobile service come to you. We would charge a $45 service call, plus a charge per door to replace and re-pin new locks, plus the cost of the parts. Regardless,make sure they check to see that the locks DO have to be replaced and cannot simply be repaired before committing to purchase and install of new locks.

Because replacing the locks themselves is so prohibitively expensive, I do suggest you try taking the Ranger to a shop and having them look at the key FIRST. Do not necessarily take anyone's word for it if someone at a shop looks at the key and says "it's fine, your locks are bad, we'll have to replace them all". An ethical locksmith will try other options before going to the most expensive.

Give a yell if you want us to come out, we can fix either problem - We do cover (your) area. Chances are it's the less expensive worn key issue. If we came out and it was a worn "plain" key, we would charge a $45 service call, plus the cost of the key, $2.50. If it is a transponder, we would charge as above; $85 total for new programmed transponders (service call is built into that change).

Please feel free to e-mail or call if you have other questions, and please feel free to take advantage of the linked word "license" on the front page of the site to verify and validate the license of any locksmith you call.

Cheers!

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, locksmith license, ford ranger, door locks, jimmy, jimmying, worn keys, licensed locksmith, mobile locksmith, locksmith shop, mechanical key, transponder key, ignition, locksmith company

ATL: How do you use a Slim Jim to open a car?

2006-03-03T21:45:00.000-08:00

Ask The Locksmith Question:
Locked my keyes in my car while working on it in the garage. It is a 1988 Eagle Premier made by AMC. Will a slim jim work on this car, and does the opening in the slim jim face rear or front? How do I work the slim jim to open it? Where in the window do I put it? Step by step instructions would be helpful. Thanks

Hi there...

I hope you understand, due to liability reasons (not to the least), we are not able to offer advice or instructions on how to open your own vehicle.

If we offered instructions or advice, and a customer damaged his/her vehicle trying to follow those directions without being trained in it, we could conceivably be held liable. Not probable, but an expense no locksmith company is willing, or should have to, bear.

Locksmithing is a highly skilled field. Yes, there are untrained people who can open "some" cars with Slim Jims. Few of them do it without causing damage. We know, we get called out to repair that damage on a daily basis. Some damage you can see right away; weather-stripping torn, window tint ripped out, etc. Other damage is hidden; internal linkages knocked askew, internal linkages broken irreparably, windows broken, etc. This can incur sometimes astronomical future costs for the customer.

We wish you the best of luck...

San Diego Lock & Safe

We're not your normal locksmith company™... :)

technorati tags: locksmith, slim jim, locksmith company

"Replacing 'Smart Keys' Can Be Expensive" - Yes, but...

2006-02-22T13:55:00.000-08:00

My response to yet another misinformative and incomplete article regarding transponder technology, and an urban legend or two... :)

Hi (name of anchor removed because it wasn't his fault per se)...

I own a locksmith business in San Diego. I track locksmith articles around the country for our blog, and to help combat some of the misinformation that exists "out there" about locksmiths and what they do. :)

Thought I'd drop you a line to let you know about some concerns with your article: "Replacing 'Smart Keys' Can Be Expensive". Customers may be unduly frightened by a few misconceptions, and unduly gain some false hope by other points in the article, and I thought I'd clarify a few of those for you on the consumers behalf...

"...The cost of getting a new smart key can be $600 or more..."

I suppose it could somewhere, if the locksmith was highly unethical, but the average cost to create, code, & program transponder ("smart") keys ranges between $125.00 to $275.00 (total, including the cost of the keys), depending on the region of the country.

"...Keys to newer vehicles that have black tops most likely contain unique transponders..."

Not all transponder keys are black. Chrysler and GM both use gray tops for their transponders, many Focus transponder keys are clear or brightly colored, many transponders are hidden in "all-in-one" fobs that come in many colors, and most important, many black topped keys do not have transponder technology at all.

"...Toyota minivan, owners have to replace the keys and the ignition computer. That can cost up to $2,000..."

The whole $2000 ignition thing has become something of an urban legend at this point. To be sure, if Toyota thinks they can get away with it, they WILL charge this to a customer. But ignition or ignition chip board replacement is NOT needed to create new keys. Any locksmith with the right programming equipment can make keys to any Toyota. Ignition & chip board replacement was only needed some years ago when Toyotas key technology was proprietary, and they kept the business for themselves. Locksmiths have since been able to create equipment that bypasses this. It takes very expensive and specialized code cutting and programming equipment to do so, and not all locksmiths have these items, but some locksmith somewhere in your area should be able to help, without touching your ignition. :)

"...having a spare transponder key in a safe place. That can make it cheaper and easier to program new keys at a locksmith..."

In "some" cases. When purchasing transponder keys, you are not paying for the keys, you are paying for the skills, and the equipment required, to decipher, create, cut, code and program the keys. Some shops will definitely charge less for programming services alone. This is a "do your homework" type of issue however. Call more than one shop, make sure the shop knows you have your own blanks, and you want "duplicating & programming" only. Get several quotes, get a name, and hold them to it when you arrive.

"...looking on Ebay..."

See above.

"...At the dealer, it cost $46..."

Locksmith prices for blanks of any kind are nearly always less expensive than dealers. Similar situation to the stuffed dog toy at PetSmart that costs $15, while the same stuffed dog toy at WalMart costs $3.99. It's a "specialty" store kind of thing - "Specialty" stores always charge more because they can. :)

"...can even learn to program blank smart keys by themselves which also saves money. Owners would need an original key and directions to do that..."

In "some" rare cases, mostly some Ford models. Many makes and models require proprietary equipment to program any duplicate keys into vehicles. Many vehicles require 2 ORIGINAL (not previously duplicate) keys to program a new key, and even those are split between those requiring proprietary equipment, and "do it yourself" programming.

Please give a yell if any clarification is needed, or if you have further questions. We have been in this business for 18 years, have a very successful and well reviewed company in San Diego, and are an excellent resource should you need us. "We're not your normal locksmith company™." :)

Thanks in advance for your time and attention!

Sincerely,

Kim Dryden

technorati tags: locksmith, transponder technology, locksmith business, urban legend, san diego, smart keys, transponder keys, toyota key technology, program new keys

ATL: How long should it take for a locksmith to open my car?

2006-02-21T11:26:00.000-08:00

Ask The Locksmith Question:
How long should it take for a locksmith to open my car?

- The vast majority of cars can and should be opened, "damage free" (i.e. No tint damage or tearing, no weather stripping damage, no scratches, etc.), within 10 seconds to, at most, 2 minutes.* There is the occasional exception; any car can put up a fight... A simple to open car can turn sticky, and a difficult to open car can give it up in seconds. In most cases, any locksmith that struggles for longer than 5 minutes on any car other than say, a Lexus, or a BMW, is simply not doing the job you called him out for.

The exceptions to this rule are generally Lexus and BMW's. Both of these cars have exceptional protections against unauthorized entry, whether by locksmith or car thief.

Just as an FYI, to open a Lexus damage free takes an extraordinary combination of timing and skill. Lexus has a brilliant little timeout system. Once a locksmith gets his opening tool into the door, and gets a hold of the lock button, he/she has exactly 4/10ths of a second to flip the button and get the door handle open, concurrently. If he/she doesn't get it on the first try, the car sets a timeout, forcing the locksmith to wait approximately 10 minutes before trying again. Because of the minute amount of time to accomplish this trick, it is not uncommon for it to take multiple tries to get a Lexus open. Takes time, practice, skill, and patience.

BMW's on the other hand have a cool little "weight" trick (as do the newer Lexus', rendering the previous opening tactic moot). In order for a BMW to be opened, there needs to be "weight" equivalent to a human body in the drivers seat. There are specialized tools that can open BMW's, bypassing that issue, but they are not 100%, few locksmiths have them, and fewer still have mastered them.

Just so you know, no, there are NO cars made or known to mankind where damage during opening is a standard result. Believe it or not, we have heard that excuse for massive amounts of damage done to window tinting, weather stripping, etc. Please don't allow any "locksmith" to tell you that "these cars are real hard to open, and some damage is to be expected." Nonsense.

*Cars that have broken linkages, or previous damage within the door panel itself can add considerable time to getting the door open. In these cases, and these cases ONLY, the locksmith should move to the drivers side to open the car if a rear door opening is not possible (Please see the post titled: "Why do some locksmiths insist on opening a car ONLY from the passenger side, while others say it makes no difference?".)

We're not your normal locksmith company™... :)

technorati tags: locksmith, unauthorized entry, car thief, car unlock, opening tool, broken linkage, opening a car, locksmith company

ATL: "Drill & Install"???

2006-02-20T11:04:00.000-08:00

Ask The Locksmith Question:
I am going to purchase a deadbolt lock from Home Depot and would like to have it installed. Your service rates show that would cost $45 + $35 per drill & install...
What does "per drill" mean?

Hi Barbara...

This is how you read it on our website: $45.00* Service Call + $35.00 per drill & install, or $20.00 for an install only.

In the context above, "per drill & install"... is specifically for the circumstances where there is not an existing hole in the door for the placement of a deadbolt, and the locksmith has to drill out, and create a hole and bolt hole, to install the deadbolt. This installation requires specifications, measuring, hole saws, installation, filing, sanding, and a sawdust pile on the floor (which we clean up ).

In the second example, "$20.00 for an install only" is specifically for the circumstance where there was a deadbolt there previously, and no new drilling or specification adjustment is required. This install is a "yank out the old, pop in the new" installation only.

Can you suggest the best burglar free lock to get?

As far as brand stability, security, integrity, and longevity, we always suggest Kwikset (AKA Titan) over Schlage. Schlage had a warranted reputation for many years as being the best, and many hardware stores will still try to insist on this, but from a locksmiths point of view, they simply no longer hold up, and have not for quite a few years. Kwikset uses stronger metal, better interior mechanisms, have more hardened steel, etc. We replace and repair considerably far more Schlage than Kwikset.

That being said, what you get for your deadbolt depends just as much on what you currently have your house keyed to, and whether you want to have one key for all locks, or have a different key for the deadbolt than the rest. If you currently have Schlage, and want to be on one key (have the existing key work the new deadbolt as well), you will need to buy a Schlage deadbolt. The same applies for an existing Kwikset setup, you will need to buy a Kwikset. You can tell which you have currently by the name stamped on any or all of the following:

1) the key itself

2) the inside (edge of door) strike plate

3) the lock itself

For convenience, buy the same brand you already have. Schlage cannot be keyed to match Kwikset, and the same applies in the reverse.

As far a "burglar free". This does not exist in any "real" sense of the word. Any lock outside of a high security industrial grade type lock, i.e. Medeco or Primus, etc., can be picked with the right skills, and any deadbolt can be kicked in under the right circumstances. 9 times out of 10, the type of deadbolt on a house makes no difference to any crook trying to get in. They enter through windows, casements, garages, etc. Very rarely will a crook take the time, or take the risk of being seen picking a lock, or kicking a lock in. In the home security field we look at it more as an overall picture. Is there any glass in your entry doors (easily broken to get access to any lock)? Are your doors all locked and deadbolted both? Is your garage kept closed, and is the passageway between the house and the garage also locked and dead bolted at all times? Does the house look lived in? Are there lights on when you aren't at home, radios making sound, timers controlling lights, etc. These external, "someone's there" criteria are far more important to the mindset of a criminal than what type of locks are on the doors.

For overall residential security, in Schlage, get a or grade 2 strength deadbolt. In Kwikset (or Titan), get any deadbolt named and rated "Maximum Security" (also grade 2, but better hardware overall).

I know it's long winded, but I hope this helps. :) Please feel free to give a yell with any additional questions, or if you need clarification, or if you'd like to schedule an install.

Cheers!

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, deadbolt, burglar, kwikset, titan, schlage, rekey, high security lock, medeco, primus, home security, residential security, locksmith company

ATL: Isn't it true that ANY car can be opened with a "Slim Jim"?

2006-02-13T16:47:00.000-08:00

Ask The Locksmith Question:
Isn't it true that ANY car can be opened with a "Slim Jim"? (AKA: My friend/relative/the dude in the tire store/grocery store/coffee shop, etc., has a Slim Jim, why shouldn't I just let him open my car?

- The simplest answer is yes, but only if you're tying a large rock to one end of it and using it as a blunt object. Slim Jim's, while once the tool of choice for older cars, is no longer used on a regular basis for many newer cars. Internal door linkages have changed and adapted over the years, making the Slim Jim somewhat obsolete. A Slim Jim, used improperly, stands the greatest chance of damaging delicate internal linkages within door panels. While there are literally hundreds of tools available to locksmiths, for all kinds and types of cars, most knowledgeable locksmiths use only a few standard tools, with the Slim Jim being used on only older cars with specific linkages as a rule.

We're not your normal locksmith company™... :)

technorati tags: locksmith, slim jim, door linkage, locksmith company

The Pin Code Panic...

2006-02-11T12:28:00.000-08:00

To address some of what is in the confusingly written article below, as well as some of the highly panicked legislation sweeping around the country, lets clarify a few things, shall we?

We haven't experienced it, but yes, there are apparently a few automobile manufacturers and individual dealers that occasionally are refusing to give out the Pin codes required to program new keys into a few makes and models of some newer cars.

"Pin" codes are a security measure put into place by a very few car makers that provide one more buffer against someone having keys made to your car... without your knowledge. As more and more security is demanded by the consumer, there are occasionally inconvenience snags hit upon. Pin codes are one of the snags.

When a locksmith comes out to create keys to your vehicle, there are 3 possibilities... Well, 4, but the 4th is one in a million, and I'll address it later...

First possibility, you have a car with plain ol' silver keys, and no chip (i.e. no transponder) technology, heck, no technology at all. Good ol' Detroit (or Tokyo I suppose) rolling iron. The process by which a locksmith makes keys to these vehicles is as follows (extremely simplified):

- Validate & record the ownership of the vehicle: state issued picture ID, AND ownership papers, in person only...
- Get the "key code" (i.e. "cuts") by using any accepted locksmith method, 99.9% of which do not require dismantling a steering column (see later in this post). :)...
- Cut the keys...
- Test the keys to be sure they start the vehicle...
- Give the keys to the customer.

Second possibility, you have a newer model (mid 90's and up) that has transponder technology. This is usually a chip within the plastic head of the key that, in the simplest terms, "speaks" to the car or the ignition, and essentially gives it permission to start. The process by which a locksmith makes keys to these vehicles is as follows (extremely simplified):

- Validate the ownership of the vehicle, state issued picture ID, AND ownership papers, in person only...
- Get the "key code" (i.e. "cuts") by using any accepted locksmith method, NONE of which require dismantling a steering column (reference noted later in this post). :)...
- Cut the keys...
- Hook up the specialized equipment, and program the new keys in, and the old keys out.
- Test the keys to be sure they start the vehicle...
- Give the keys to the customer.

Third possibility, you have one of the very few newer models (usually early 2000's and up) that has transponder technology, but ALSO requires a "Pin" code from your auto maker or dealer in order to make it possible to program the transponder keys. The process by which a locksmith makes keys to these vehicles is as follows (extremely simplified):

- Validate the ownership of the vehicle, state issued picture ID, AND ownership papers, in person only...
- Get the "key code" (i.e. "cuts") by using an EZReader, or by another accepted locksmith method, NONE of which require dismantling a steering column (again). :)...
- Cut the keys...
- Attain Pin via the dealer, the maker's roadside assistance group, or from the customer him/herself.
- Hook up the specialized equipment, enter the Pin, then program the new keys in and the old keys out.
- Test the keys to be sure they start the vehicle...
- Give the keys to the customer.

Of the three possibilities above, only the last one should be of consequence, and I'll get to why in a moment.

ANY locksmith worth his/her salt can make keys to your car in the first example above. In the second example, any locksmith worth his/her salt, and with the right equipment, can make and program keys to your vehicle. Not all locksmiths have all the equipment to make and program keys to all vehicles. While the first one you call may not work on your car make, somewhere in your city, some locksmith does, so you're covered. :)

In the third example only, we run into problems... Locksmiths can still make keys to your car, but we need that Pin code in order to implement the computer program required to program the transponder keys into the car.

Very few vehicle makes/models require this Pin. Of all the thousands of makes, models, and years of autos, ONLY the following cars require a Pin in addition to the transponder programming...

Chrysler
*Sebring Coupe 2001 - 2006

Dodge
*Stratus Coupe 2001 - 2006

Honda
*Accord Sedan, Coupe 1998 - 2006
CRV 2002 - 2006
Civic Sedan, Coupe 2001 - 2006
Civic Hybrid 2003 - 2006
Element 2003 - 2004
Insight Hybrid 2003 - 2006
Odyssey 1998 - 2006
Pilot 2003 - 2004
Prelude 1997 - 2002
S2000 2000 - 2005

Mitsubishi
*Diamonte 2000 - 2005
*Eclipse 2000 - 2006
*Endeavor 2004 - 2006
*Galant 2000 - 2006
Lancer EVO 2003 - 2006
*Montero 2000 - 2006
*Montero Sport 2000 - 2006

Nissan
Armada 2004 - 2006
Maxima 810 2004 - 2006
Murano 2005 - 2006
Pathfinder 2006
Quest 2004 - 2006
Titan 2004 - 2006
350Z Roadster 2004 - 2005

Volkswagon
Passat 2002 - 2006
New Beetle 2002 - 2006
Jetta 2002 - 2006
Golf 2002 - 2006
Phaeton 2004 - 2006

(*Designates occasional "pin not required" exceptions in some model years noted)

If your car is listed above, call your dealer, and get your Pin NOW, before you need it. You may very well already have it. Most new cars have it recorded on or with the keys, or in the owners manual or ownership papers. Whether you have it or need to get it, record it in your Owner's Manual, scribble it into your wallet, etc. Criminals can't make it use of it, so don't worry that you need to go rent a safe deposit box for it, it doesn't work that way. Safeguard it as you would any important paperwork, but don't obsess. We generally don't have a problem as a locksmith company with attaining Pin codes for you when you need keys made, but it is cropping up more and more that locksmiths ARE having trouble getting that information.

If the above occurs, you could conceivably be left without keys until the dealer/maker's phone lines are open, and/or until you fulfill THEIR requirements for proof of ownership. These inconveniences could include: having to go into the dealership and provide proof, sending certify/notarized snail mail, etc. In these cases the dealers will oftentimes not release the information to you unless you agree to have the dealer make keys to your car rather than a locksmith. Having a dealer make your keys requires having your car towed into the dealership rather than having a locksmith come to you. So you are not only paying a higher price for the keys the dealer makes for you, but you have the added expense of having your vehicle towed.

If the dealer/maker has decided to keep the Pin to themselves, this doesn't mean a locksmith can't make the keys, it is rather an issue with the dealer Scroogishly keeping info to themselves for their own gain, not with locksmiths. Remember, they would prefer that no locksmiths make keys to cars, because they want the customer to be bound to them alone. That way they can set the price. Kind of like Ma Bell in the old days.

Do not allow your dealer or auto maker to tell you that locksmiths are not able to make keys to your vehicle. If you have one of the Pin code required vehicles listed above, ANY locksmith who has the proper equipment and training can make keys to your vehicle so long as you, or your dealer will provide the Pin. Period.

One more clarification...

The only time locksmiths categorically could not make keys to a vehicle that comes to mind is now a past issue... Some BMW models had keys that could not be made by locksmiths, because BMW had some proprietary rights to their blanks, and locksmiths did not have the equipment needed to create, cut, and program those keys. Locksmiths can now make keys to BMW's, blanks are available, and technology has been developed by locksmiths to allow them to create, cut, and program the keys. Again, this was not a Pin or transponder issue, simply a proprietary rights issue. This is the 4th possibility mentioned above.

I track news articles that pertain to locksmith issues, and specifically, the transponder and Pin codes issues. I am reading some quite extreme, and more and more obscurely worded news articles that, whether on purpose or not, are misinformation.

The author of the article referenced here (Locked Out - An NBC 7/39 Special Report) did write me back, and what follows is some of the give and take - To his credit, he had been given some seriously erroneous misinformation from several places, and was very receptive to getting the right information...

However to say that, if they have the equipment, locksmiths can make ignition keys for any new car is simply not true. I've spoken to the the New Car Dealer Association and they explained that at this time car manufacturers will not share the pin number or code or whatever it is with outside locksmiths...

The New Car Dealer Association should be talking to their dealers, and their own roadside assistance groups. :) We have never, to this day, had any issue with getting a Pin code for the very few vehicles that require them.

Remember, the New Car Dealer Association is NOT in the locksmith business. They do work very hard to try to make it impossible for locksmiths to open cars, or make keys to cars, but what we do is a skilled trade, and most locksmiths are very good at their jobs. For every innovation that the New Car Dealer Association comes up with to keep the business for themselves and their own dealers, and thereby control the rates and inconvenience the customer, there is a vast group of knowledgeable locksmiths and locksmith associations who are working just as hard to learn new techniques to open cars, program keys, etc. Keep in mind that new keys from a dealership generally cost more than new keys made by a locksmith. Makes sense that they would try to keep that information under wraps, doesn't it? :)

Transponder codes, and/or "key codes" are completely different, and require no dealer input whatsoever. In addition, I don't believe we have ever in 18 years, gone through a "dealer" to attain a Pin code in the rare instance it was required. We generally go through the roadside assistance program for whoever the maker is. These programs are 24 hours in most cases. In 18 years, we have never had to tell a customer that they would have to wait until business hours to get a key - Maybe we've been lucky. It may happen in instances, just because it's never happened to us doesn't mean it hasn't happened, particularly in instances where the technology is Sidewinder (as in Volkswagon, etc., which we do not do) but if it does, it is extremely rare, and considering the vast amount of keys made to autos by locksmiths in the course of a month or year, and the very few cars that require Pins, the number of occurrences are simply not that many.

So to state categorically that it is not true that locksmiths can make keys to any vehicle if they have the right equipment is misstating. Those couple of cars that require Pins, yes, we need the Pin to make the keys, but we can still make them. :)

Also, if I have it correctly, if the dealership is closed it is impossible to get the code at all. And watching a locksmith dismantle a steering column to get the code seems ridiculous.

Again, the different things that make up creating keys are getting mashed together. IF the situation requires a Pin code, and IF a locksmith is unable to attain a Pin, dismantling a steering column won't get it for them - The Pin is required for the computer that the locksmith carries to program the transponder keys - It's an additional security thing only, like an ATM Pin - It is NOT located on/in the vehicle. The only reason to partially dismantle a steering column is to get the key code, i.e. "cuts", and that applies ONLY to older GM model vehicles, which are not transponder or Pin equipped anyway. The "Key codes" are simply the cuts in the key, and have nothing whatsoever to do with transponder codes or Pin codes. At all. Most key codes are not in the steering column. 97% are in the door or the glove box. A knowledgeable locksmith can "read" the cuts without any dismantling whatsoever. Outside of the older GM models (approx. mid-60's to mid 90's), I can't even think of a car model that requires a steering column "dismantling" to get a key code. The GM models mentioned only require the top portion of the wheel be removed to see inside the lock, and again, none of them use transponder technology or Pin codes, so at no time would a knowledgeable locksmith dismantle a steering column because they couldn't get a Pin.

Even if the customer has the "cuts", in situations that require transponder programming it makes no difference in the price on new keys, as what the customer is paying for is the security built into their autos, and the difficulty, training, programming, equipment, and time needed to make the transponder keys work with the car, and to program out all the missing keys. Some more ethical locksmiths, ourselves included, will give a discount to a customer who has the cuts available to any car that does NOT require any transponder technology or programming (plain keys). Not all will or do. It takes seconds to get the cuts, whether a customer has them or not makes no essential difference in our job. Some locksmiths do push for legislation to make key codes available to customers, but in all honesty? It is sheer laziness. Not convenience, not for the customers benefit, nor to offer a discount. If some locksmiths can avoid having to use an EZReader (which takes practice) because the customer is providing the cuts, they'll jump on it. Saves 'em a second or two. :)

Auto Club is part of a group that is trying to establish some sort of 24 hour hotline to make that information available to car owners. AAA's effort at the state level with AB 714 didn't get out of committee but additional efforts are taking place on the national level. Now Auto Club has a vested interested since they are in the locksmith business...

Let me state very categorically, the Auto Club is not in the locksmith business. They contract locksmiths, they pay us to do locksmith work for them, but they are not in the locksmith business. They do not have locksmiths on staff, they are not a part of any locksmith association, and they use only contracted, outside, local locksmiths when locksmith services are required by members in any city.

...but they make a good point when they say, "We think that every automaker should give registered vehicle owners a secure way to access information that would allow them to obtain a replacement key."

They already can, and they do have a secure way. The local locksmith the Auto Club contracts is their point of access, and their in person proof of ownership of the vehicle. On the behalf of our own license, and state laws, and on the behalf of the Auto Club, we validate and record, in person, the customers right to have keys made to his/her vehicle. The customer can obtain a replacement key at will so long as they have the proper identification, they are present, and if, IF, a Pin code is required, that a locksmith validates that proof of ownership to the makers roadside assistance group to obtain the Pin.

I haven't experienced it, but I agree, if a dealer/maker refuses to give out Pins, or is going in that direction, then it needs be made a rights issue. Consumers have the right of choice. They have the right to get their keys made by any licensed person capable of doing the job, and for the price that is best for them. The dealers should not have the right to "lock" up (sorry, bad pun) the access to keys, leaving themselves the consumers only option.

But again, we're talking about 5 types of cars out of thousands that require a Pin. No dealer input is required to program transponder keys.

To sum up...

- A Pin code is required on very few makes/models/years.
- A Pin code can often be obtained by the makers roadside assistance group.
- A Pin code is in addition to, not in place of transponder programming, and is required on very few cars, and is NEVER required for non-transponder keyed cars.
- Transponder programming in and of itself requires specialized equipment and training, but does not require Pin codes or Key codes.
- Not all cars need transponder programming.
- Not all transponder programmed cars need Pins.
- "Key codes" and "transponder codes" require NO dealer input whatsoever.
- "Key codes", "Transponder codes", and "Pin codes" are three different things.

Please give a yell for any clarification!

We're happy to help...

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, make keys, car pin codes, vehicle pin codes, key codes, transponder code, key, transponder, steering column, transponder technology, program keys, locksmith business, locksmith company

Locked Out - An NBC 7/39 Special Report

2006-02-09T19:14:00.000-08:00

Oh My Lord...
The things a lazy news staff will write on a bored afternoon...

It's not so much that they got everything wrong, it's more that they had "some" basically good information, on several different topics, threw it all in a virtual blender, and horked back the hairball that follows... (Severely abridged because of copyright laws - Click the link below to read the original article in its entirety.)

What follows is MY response, highlighting some of the more bizarre selected quotes, to the staff at our beloved channel 39...

Locked Out
An NBC 7/39 Special Report

Dear Webstaff...

This may be the most erroneous report regarding locksmiths, and what locksmiths are capable of doing, that has ever wandered across my desk.

Locked Out
An NBC 7/39 Special Report
POSTED: 8:29 pm PST February 8, 2006

Let me explain why...

SAN DIEGO -- If you lock yourself out of a new car, it may prove harder and more expensive than you thought to get back in.

The only "harder to get back in" cars that have come down the pike recently are Lexus (2001 and up), and most late model BMW's. The reason these cars are hard to get into has nothing whatsoever to do with the transponder, the key, or any computer chip technology. They are hard to get into because the auto makers have set very tricky time delays and weight requirements into the opening mechanisms, thus rendering most "old fashioned" locksmith tools & techniques impotent. It takes skill, patience, time, training, and determination to get into these cars, but it does not take a Pin code or key code, etc.

Most locksmiths can do little to open locked cars unless they have access to the transponder code.

This is flat out wrong. It is also very misleading to the consumer.

While most newer model cars do use transponder technology in their keys, again, the chip or transponder in any key, regardless of make, has nothing whatsoever to do with "opening" or "unlocking" a car door. Linkages are linkages. The inner mechanism of car doors are not tied to a key per se, at least not as a locksmith sees it. Any locksmith that turns a customer down in opening a locked car because their car uses transponder technology is either a) lazy, b) not a locksmith, or c) not very bright. And any locksmith that charges MORE to unlock a car door because the car happens to use transponder technology is also a crook, plain and simple.

"It's getting to be more common now that I have to turn people away because they have newer cars and there's not much I can do," said locksmith Cesar Gannod.

I don't know who Cesar is, or if he was quoted out of context, and I don't want to imply that he does not know his "stuff," but I'm curious as to his training if his quote is accurate and in context, and as implied, regards opening/unlocking cars.

In some cases, the car maker simply won't share the pin code with locksmiths. Those car owners have little option other than to go back to the dealer and get the transponder code from the manufacturer.

This continues the misinformation in this very badly written and researched article even further. Pin codes are not required, IN ANY INSTANCE, to open or unlock a car. You are now talking about a completely different subject than opening cars with transponder technology, and are actually now talking about making keys to cars with transponder technology - Keys are NOT required by a locksmith to open/unlock cars, so the subject matter has apparently changed. Yes, there are some cars that require a Pin code in order to program a new key when all existing keys are missing. Locksmiths can, in many cases, get that code with little effort from the car makers. Most car makers have cooperative agreements with licensed locksmiths. Customers have more difficulty getting it, as it is a security issue that requires in person validation of ID and positive MATCHING proof of ownership of the vehicle in question. A locksmith can get the Pin over the phone, having already set up a cooperative agreement with the automobile manufacturer, and having already validated and recorded the ID in person in order to make keys. A telecenter, long distance, does not have that ability, therefore most times, they are not able to give out Pins to a customer.

Locksmiths in California, by law, are licensed and criminally checked prior to getting their license. Only locksmiths and dealers have the specialized equipment needed to create a new key where there is none to be had. Customers have no real need for the Pin code. This is not to denigrate their ability to have it, or want for it, it just does them no actual good. It still costs the same amount of money for a locksmith to come out and program keys to a vehicle WITH the Pin as it does if he/she has to call the maker and get it him/herself.

If the customer loses their keys, their dealer or their locksmith can get the Pin, and use it to program their keys. Criminals cannot get it, nor could they use it if they did get it. The customer him/herself cannot use it if they had it. This is not work that can be done at a hardware store. The multiple pieces of specialized equipment needed to create, cut, and program transponder keys can run upwards of $30,000.00 (not to mention the skill, ability, and training). Not something the average car thief would have lying around the living room.

Car dealers say electronic keys make cars safer, but some car owners question the ethics of having to pay hundreds of dollars for new keys.

The ethics involved have to do with the security car owners demand. "Old" fashioned keys (plain metal) are relatively easy for someone who's taken a correspondence course in locksmithing, or figured it out on their own, to decipher. Once deciphered, they are easily "impressioned," or with deciphered cuts in hand, can easily be cut at the local hardware store where employees are sometimes to busy to check for ID as the law requires. Transponder technology makes it a requirement for anyone making keys to the newer autos to have that $30,000.00 in equipment, the skills and training to create keys, by law, they need the license to do so.

Some manufactures are working with the auto club and locksmiths to make transponder key codes available after hours.

Any locksmith worth his salt, and with the correct equipment to do the job does not require transponder "key" codes. If a locksmith cannot "read" the key cuts, or decipher the key cuts through standard methods, they do not need to be in the business. Any skilled locksmith can decipher the cuts, create the key, hook it up to specialized equipment, and program the key without assistance from a dealer. The only time dealer/auto makers input is required is when the auto maker has instituted the additional security of a Pin code in ADDITION to the correct equipment and skills to decipher, cut, create, and program a transponder key.

Granted, not all locksmiths have ALL the specialized equipment to make keys to all cars at any given time. For instance, by choice, we make keys only to cars that use a certain type of transponder, but at no time should a customer not be able to find some locksmith, somewhere, who CAN create and program their specific car keys. If we cannot make keys to a certain auto, we refer, happily, to locksmiths that are known to us to be licensed and are known to us to have the specific equipment needed.

You do not need a Pin code to open or unlock a car, ANY car.
You do not need Transponder key codes to open or unlock a car, ANY car.
You do not need a KEY to open or unlock a car, ANY car.
It should NEVER cost you more money to open or unlock a car simply because they have transponder technology.
Any locksmith that tells you he cannot open your car because it has transponder technology does not deserve your business.

We have been in the locksmith business for 18+ years. We are fully licensed. We work as experts in most locksmith fields. The co-owner has owned his own locksmith business for 16 of these years. He also works as a forensic locksmith. We do know whereof we speak. :)

Please feel free to call either of us, anytime, if you have any clarification questions about this rebuttal, the information within, or simply need a knowledgeable source for the next locksmith story you plan to write.

We're not your normal locksmith company™... :)

Cheers!

Kim

technorati tags: locksmith, locksmith tools, car pin codes, vehicle pin codes, key codes, transponder code, key, transponder, locked car, transponder technology, linkage, program keys, locksmith company

ATL: Why do some locksmiths insist on opening a car ONLY from the passenger side, while others say it makes no difference?

2006-02-07T07:51:00.000-08:00

Ask The Locksmith Question:
Why do some locksmiths insist on opening a car ONLY from the passenger side, while others say it makes no difference?

- First 3 rules of car opening? Passenger side, passenger side, passenger side. Any locksmith, friend, kind stranger, tow truck driver, police officer, etc., that approaches and begins work on opening your vehicle from the drivers side right off the bat does not know what they are doing. Unequivocally, without exception... There ARE instances and reasons for making an attempt from the drivers side, but they are last resort (previously damaged/broken linkages in the passenger door, etc.), and should be extremely few and far between. In addition, even with those reasons, a drivers side door attempt should only be tried AFTER trying the passenger door, all back doors, hatchback, trunk, etc. If a locksmith or anyone else insists on beginning work on the drivers side, thank them politely, and send them on their way. There are many locksmiths in the phonebook, it's YOUR car, and at the very least you should have a highly trained professional working on it.

To be completely honest, the main reason that any professional works ONLY on the passenger side is to protect both you, and himself. If anything should go badly during an opening, a linkage jarred loose, etc., you would far rather have a temporarily non-working passenger door than a drivers side door, right? This protects you, the customer, from undue risk and inconvenience, and protects the locksmith as well. If he/she is NOT working on the drivers side, no damage can occur to the drivers side, inadvertent or not, and no claim can be made against him/her.

NEVER let anyone work on/in the delicate linkages of your drivers side, period.

We're not your normal locksmith company™... :)

technorati tags: locksmith, car opening, linkage, locksmith company

ATL: Ford Focus Ignition Failure

2006-02-02T20:47:00.000-08:00

Ask The Locksmith Question:
I have a 2000 Ford Focus se wagon. The key does not like to turn in the cylinder. I was able to get the cylinder out of the steering column. I could get a replacement at the Ford dealer, but don't want to replace it with another inferior unit. I have read that Strattec makes a good replacement. Do you ship those replacement cylinders for the Focus? If so, does the kit explain how to make the new cylinder match my existing key, and what would be the cost for one shipped to Iowa?

You're right, the Strattec part is the superior in this case... FYI: What happens essentially is that the wafers get bent, or stuck, and buildup "burrs" after time, which eventually prevents the key from turning at all. The ignitions used by the Ford builders during these years were simply poor ignitions, so if the Ford/OEM version fails, you do need to replace the whole thing as you're finding out.

I'm unable to quote what you would pay for the part itself in Iowa. We have them, and would be happy to ship for you, but our prices may vary considerably here in California from what you might be able to get locally. They simply cost more from the suppliers in California unfortunately. I would suggest calling around locally to see what locksmiths nearby would charge you for the Strattec part.

As far as the new cylinder fitting the existing key, any locksmith should have the ability to key the lock to your existing key before you take it home from the shop. Then once it's installed, your existing key should work it just fine.

Please let me know if you have trouble finding a local supplier. If worst comes to worst, we can key an ignition to your existing key here, using your key code if you have it, or alternate means, and ship the ignition already keyed to you.

Cheers and best of luck, yell if you have questions...

Kim

07:27 AM 11/20/2005 Sunday:
Ask The Locksmith Question:
THe key in my 2002 focus would not budge at all. I think I have a leak in the pvc hose( i think that's what it's called) would that have anything to do with it or does it sound like an ignition problem. if so, how much would it cost to have repaired with you guys. thanks

Hi there...

Ford Focus's between 2000 and 2004 have bad ignitions. It is a common problem, and one that we repair on a nearly daily basis. It has nothing to do with a PVC hose, etc. :) What happens essentially is that the wafers get bent, or stuck, and buildup "burrs" after time, which eventually prevents the key from turning at all. The ignitions used by the Ford builders during these years were simply poor ignitions.

The cure for this is to drill out and replace the ignition itself. We key the new ignition up to your existing key, and the ignition we use is far superior (in fact, what Ford should have been using all along), without the burring issues that the existing ones have.

Our rate for this is available on our "Services" page.

We are available 24/7, and the rates are not higher on nights or weekends.

Please give us a call if we can help, or answer any other questions

Thanks so much,

Bill

We're not your normal locksmith company™... :)

technorati tags: locksmith, ford focus ignition failure, key, cylinder, steering column, strattec, wafers, key code, locksmith company

ATL: Honda Goldwing Ignition issues...

2006-01-24T11:44:00.000-08:00

Ask The Locksmith Question:
Hi, I have a 1985 Honda GoldWing 1200 Interstate (Motorcycle), the ignition switch has failed (common on 1200's). It got to the point where I had to jiggle the key for contact (dash panel lights to come on and to be able to start the cycle), now nothing, except the tail-lights in the park only key position. My question - if I brought in the ignition switch, can you rebuild and replace the worn contacts and if so, what would be a good estimate for such a job? Thanks

This is something we can most likely schedule and do for you, but in the interest of integrity, I have to tell you that you'll most likely be better off price-wise taking the ignition in to a standing lock shop, or to a dealer rather than having us come out and replace/repair the switch for you. (In our case, we would most likely replace the switch, as this would be less expensive for you that rebuilding, it also gives you a new, warrantied part rather than a rebuild of a part with a known,existing, problem.)

We are a mobile service only at this time (we run only trucks), and do not have a standing shop -- This would necessitate a service call fee to you, in addition to the repair/replacement, that you would not have taking the switch into a lock shop.

As a head's up... San Diego locksmith prices are odd at best. Your best bet would be to call at minimum of 2 unaffiliated lock shops, and a dealer to compare prices. The standard rule of thumb is that locksmiths are less expensive, with higher quality work, but here in San Diego that rule often gets turned on its head, right about the time I'm telling people that. :)

I hope this helps...

Cheers!

Kim

Kim,
Your timely and in-depth response was very well welcomed. It gives me a wider area to choose from and more options to deal with.

As far as Honda Dealer Service repair shops are concerned - they won't bother with a 20 year old cycle (a real shame). The GoldWings are very well covered in chat rooms with a wealth of information and assistance. It was pointed out to seek out the locksmiths for this very problem. I do thank you very much for your information and assistance.
J

Thanks & no problem J...

If you decide to go mobile, we're here for you!

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, honda goldwing, igntion switch, key, lock shop, locksmith company

ATL: Car keys replacement costs & AAA

2006-01-20T10:57:00.000-08:00

Ask The Locksmith Question:
i was wondering two things...one, how much you charge in the event of a lost set of car keys...and two, if you work with AAA.

Hi There...

The price for replacing car keys depends on the make, model, and year of the car with missing keys... In general, if the car has no transponder (chip) technology, the rate is $115.00 or $125.00. If the car has transponder keys, the rate is $175.00. In any case with missing keys, state law requires the owner be present, with state or military issued picture ID, as well as paperwork for the car (registration, etc.) matching the name on the ID.

Yes, we are an authorized AAA agent. The work must be arranged with AAA in advance, and they must call with a PO to contract us in order for the work to be done.

thanks for your promp reply. it is a 1997 isuzu rodeo. i have no idea if it has a chip or not in it.

Sorry for the delay. No, the '97 does not have a chip. And yes, we can make those keys. :)

Give a yell or have AAA give a yell if we can help.

do the prices change if after hours? i thought since this was a holdiay it may have a bearing on the price you have to come out.

No, for the most part our prices remain the same regardless of regular days. Christmas, New Years, 4th of July, and Memorial Day are the only holidays that can quote higher.

Difference between $115 and $125: If someone calls us anew, after 9pm, the same quote would be $125.00 as mentioned previously. But if someone has us come out after hours, after already having gotten a quote, and making an appointment, we have no problem keeping the price at $115.00, even if it's after hours. :)

i have spoken with an isuzu dealer and they said that i could get the key codes from them and then have a key made from that. you charge 125 for that????

A locksmith charges what they do because the process of creating a key from whole cloth is a laborious one (See The Pin Code Panic post for some detail of what is involved in creating keys). We also have to come to where the car is, a service call being a portion of that $115 or $125 charge (We actually charge $115 for most plain keys creation and code cutting - $125 is no appointment, late night charge). Very rarely do dealers give out valid key codes without in-person verification of ownership of the vehicle (this is the law in California), and if they do, those key codes apply only to the ignition that was installed at the time the vehicle was built. What we run into in some cases when customers have been given old key codes for older vehicles, is that the ignition has been changed out at some point, rendering original key codes useless.

That being said, if you can get the key code for your vehicle from the dealer, and if it is valid for the ignition that is in your vehicle, then most mobile locksmiths would charge you the normal service call (ours is $45), plus the cost of cutting a key to code. We charge $10 for non-transponder keys cut to code. Other locksmiths may charge more or less.

You can also, if you have the key code, take that code to a locksmith shop (not a hardware store, their machines are generally not calibrated well, and they may not have the right key blanks), and have them cut it for you there. You can then take the key home and try it on the vehicle. Sometimes you get lucky, and the key works on the first try. If it does not, there are many possibilities as to why not... it may be a badly cut key, it may be a bad key code, it may be that the ignition has been changed out at some point, who knows... Without a locksmith there AT the vehicle, able to try different things, you're then stuck going back to a locksmith shop, getting it cut again, or calling the dealer and making sure the code is right, and so forth. If this happens, and the key still does not work, you're back at step one. A car without keys, and needing a professional to create keys for you.

If you have a code, my advice would be to try taking it to a locksmith shop first. It's inexpensive, and no more than a little inconvenience. If the key doesn't work when you get it home, then you can consider your other options.

Yell if you have other questions!

thank you so much for your help and information. i know i have been a pain in your...well, computer. i am limited to this means of info and you have been the only person who has even sent me a return email. now one last question...if i get the codes, then your service call would be covered by my AAA? (they cover 60 of locksmith fees).

You haven't been a pain. :) Most e-mails I get that require long(ish) answers get used on the blog on the website (without names) as "Ask the Locksmith" questions and answers. That way the information is available to other people as well. :)

As far as AAA, remember, most locksmiths don't bill AAA directly, instead we are contracted by them, and given a PO number. I believe you can specifically request a certain locksmith when calling them, but as far as what they charge/pay for, I think it's by individual contract. Based on what you state your coverage is, if the "60" mentioned is a percentage, then they would cover $33 of a total $55 charge ($45 service call + $10 key by code) - If it is a flat rate, then yes, the $60 would cover the services in this instance. AAA has to be the one to call us out to you in order for that 60% to be covered.

You can ask all the questions you want, no problem. :)

Cheers!

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, car keys, missing keys, transponder keys, auto pin code, key code, ignition, mobile locksmith, locksmith company

ATL: Drivers side door auto lock not working...

2006-01-17T13:23:00.000-08:00

Ask The Locksmith Question:
Could you please give me a quote to repair a drivers side door auto lock? Not sure what's wrong, all other locks are fine...drivers side just stopped working. Took it to dealer and they said something was stuck in it, they wanted $200 to replace. What is your price?

Hi there...

That, unfortunately, is an almost impossible question to answer without knowing the year, make, and model of the vehicle in question, and even then, usually without seeing it.

There are a couple of possibilities...

You may very well have something stuck in it. If so, a locksmith may be able to extract whatever it is without needing to replace the lock itself. This is usually how it turns out. Dealers aren't locksmiths, and have no real interest in "fixing" it per se, when they could replace it instead. Full service locksmiths on the other hand, carry a variety of extraction tools on all trucks, as this is a common place issue.

If whatever is stuck is glued, or has otherwise damaged the lock assembly itself, then, and only then, would you need the lock replaced. For your own knowledge, and to come from a position of strength when relating to dealers, there is no way of knowing if the lock assembly is damaged beyond repair without a) extracting what is stuck, and b) testing it with the key. If this does not result in the key turning, then c) and/or removing the lock from the door and inspecting/testing the lock mechanism itself (i/e/ sticking the key in and seeing if it moves. :) ). Don't let a dealer tell you otherwise.

Since the car is in working order, just irritating, the least expensive option for you would be drive the car into the nearest licensed locksmith shop, and ask a locksmith to have look inside the lock for you. If they're reputable, they should have no issue with looking and telling you whether it looks like it can be extracted or not. Again, the same basic rule applies. No one, dealers or locksmiths, can tell you if the lock needs to be replaced until whatever it is has been extracted, and tested with the key, and if that doesn't work, by removing the lock itself and inspecting the assembly.

We run a mobile service only at this time. Depending on what part of town you're in, I can recommend a licensed locksmith with a physical shop location near(ish) you. For a frame of reference, our current rates for a service call for extraction are as follows: $45.00 for the service call, $15.00 to extract whatever is in the lock if possible. If the lock itself has to be removed to test it, there is an additional $45.00 charge. The alternate scenario: If the lock is irreparable, and has to be replaced, and we carry the pinning kit for it (not all locks can be re-pinned by locksmiths, nor do all locksmiths carry all possible pinning kits - Ask before you call out a mobile service if they can install AND re-pin a new lock to match your current keys), it reverts to the service call only, plus the cost of the part (varies based on make, model, and year), plus the cost of installing the lock, and re-pinning to match (varies based on make, model, and year).

Regardless of the way you choose to go, locksmiths on average (not always, but on average), charge less than dealers for the same parts, and the same quality work.

When calling around for prices, make sure you find a locksmith that is currently licensed in good standing to do your work for you - NOT a contractors license, a locksmith license. California requires one by law. A Contractors license is an adjunct to (required for jobs that bill over $500), NOT a replacement for, a locksmith license. Locksmiths are required by state law to post their license number on all advertising, invoices, etc. They are also required by law to give you the number if you ask for it. If you would rather find a physical shop near you on your own, there is a link on the front page of our website that you can use on your own to verify the above state required locksmith licenses and standing. (*Each instance of the word "license" in this blog post version of this answer is also linked to the state verification site. :)

I hope this helps somewhat.

Cheers!

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, auto lock, full service locksmith, extraction tool, lock assembly, lock mechanism, locksmith license, locksmith company

ATL: Aren't I much more secure using Medeco or other high security locks on my residence?

2006-01-14T21:44:00.000-08:00

Ask The Locksmith Question:
Aren't I much more secure using Medeco or other high security locks on my residence?

- Medeco is an excellent lock system. They have superior security features; virtually unpickable, hardened steel barriers prevent the lock from being drilled out, etc. Keep in mind however, that a lock is only as secure as its surroundings. A very expensive Medeco or similar lock in a residential door, flanked by glass panels, is about as useful as a string with a sign on it saying "keep out"... You can have the highest security, most expensive lock system in the world, and if a crook wants in badly enough, there's always a window to break, or another way in, etc. Medeco and similar systems are created for, and best used in, commercial applications rather than residential - In a residential context, they serve mainly as a way for a security company or locksmith to make money. It's not that they're unnecessary, or not worth your money, etc., they are more than worth it. It's simply that for the sake of honesty and integrity, we need to let you know there are many high quality, solid security Grade 2 locks by many makers (Schlage, Kwikset, Titan are just a few, etc.) that serve the same purpose, with the same end result (your peace of mind), for far less money. Ask your security professional to outline your options to you.

We're not your normal locksmith company™... :)

technorati tags: locksmith, medeco, high security locks, security company, grade 2 locks, schlage, kwikset, titan, security professional, locksmith company

ATL: Do you cut steel keys?

2006-01-13T16:56:00.000-08:00

Ask The Locksmith Question:
Do you cut steel keys? I have a blank steel Isuzu key that is steel that I need cut. How much does that cost? Also do you replace Karr keyless remotes? The plastic on mine is broken so I can't attach it to a key ring? Thanks.

Hi there...

We DO cut steel keys in the sense of a standard, metal, automobile key. I'm not sure from your e-mail if you're looking to get a key duplicated, or a new key made to the car (i.e. all the keys are missing except the blank)...

If you have working keys already, and only need a duplicate cut from the existing key, we can certainly do it for you, but as we're a mobile service, you would save money by going to a licensed standing locksmith shop to have that key duplicated. It wouldn't be cost effective to call out a mobile service to make a copy.

If you have no working keys, but do have your own blanks, then yes, in that case you should have a licensed mobile service come out to create keys using your blanks. In this example only, the cost through us would range from $115 to $175 depending on the year, make, and model, and whether the car uses transponder technology. Steel keys generally do not have transponders, so the rate would most likely be $115.00. If it is one of a very few newer models, it may be laser cut, and in that case we would not be able to cut a key, but would happily refer you to a local licensed locksmith that could. But that is in rare instances.

For keyless remotes, we can certainly sell them to you, as can most locksmiths or dealers, but for the benefit of your pocketbook, I would suggest going online and buying one from KeylessRide.com -- We use them as a supplier, and they are one of the biggest suppliers to locksmiths and the public of keyless remotes. They also tend to have better prices, even with shipping, than you would get from your dealer or a locksmith. (Locksmiths hate it when we tell people about this :) )

Please let me know if we can be of help creating keys for you, or if you have any other questions...

Cheers!

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, make keys, steel keys, izuzu keys, keyless remotes, automobile key, transponder key, laser cut key, locksmith company

ATL: How much to install locks for wood desks?

2005-12-29T22:34:00.000-08:00

Ask The Locksmith Question:
Estimate cost for installing and providing locks for 5 office desks (wood)...

Hi there...

We'd be happy to come take a look at what you have, but there is no "accurate" way of estimating a quote for something like this. There are many, many types of locks (hardware), and many, many types of desks, all with different measurements.

We'd need to see what you have, the type of desk, what would need to be drilled and/or secured, of each one, and we'd be able to tell you what types of locks would be appropriate and within your budget and needs.

Quoting out of hand without knowing what's there is just an opportunity for a locksmith to quote really high, just in case, and to cover all their bases. It's just not the way we do business.. :) We'd much rather you have a quote based on your actual needs, than a quote that covered every potentiality.

Please give us a call if we can swing by at some point and take a look at the desks. This would be at no charge of course, we just need to see what you have in order to quote you.

Cheers!

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, locks, locksmith company

ATL: How much to replace my locks?

2005-12-29T22:09:00.000-08:00

Ask The Locksmith Question:
I recently lost my keys and need to either replace my locks completely, or replace the cylindars within my existing locks. Which is better? More affordable? Please provide a price quite for both. Thanks.

Hi there...

Assuming you're talking about residential/commercial keys, the least expensive way to go is always rekeying (replacing the tumblers within the locks so that the old key does not work)... Rekeying residential/commercial buildings is a flat rate as follows:

$45.00 Service Call
$13.50 Rekeying per lock cylinder (everywhere you put a key)
(*includes 4 keys free, $1.75 per additional key)

Replacing your locks altogether is not recommended, nor necessary.

It's also nearly impossible to quote via e-mail or phone, as there are literally thousands of types/brands/finishes, etc., of locks, hardware, etc. If a customer insists on replacing all of their hardware, we would need to visit the site at no charge, see what you have there, find out what was wanted for replacement, and give you your options and quotes at that time. :)

Please let us know if we can be of assistance...

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, keys, locks, cylinder, residential keys, commercial keys, rekeying, tumblers, locksmith company

ATL: Can you make a square key...?

2005-12-21T14:54:00.000-08:00

Ask The Locksmith Question:
Can you make a copy of my laundry key that is square? This is my place and address and can prove that if needed.

*(Kim's note) This is an example of one of those ambiguous, almost impossible to answer with certainty questions. Here's why...

Square can indicate a few different keyways/types. Generally the answer is Yes. The exception would be a "branded" / "restricted keyway" high security system such as Keymark, Medeco, Best, etc. Even then, the only exceptions would be ones that are above a specific level of security. These keys above a certain level of security and restrictions that require the locksmith that made and issued the original key(s) to be the only one able to make more.

Does the head of the key say anything? Does the strike plate of the door that the key fits into say anything? Or the cylinder itself?

Proving ownership per California law with lease agreements/mortgage paperwork applies only in situations where you are locked out of the premises. If the premises are open, we can make you a new key with as little as a piece of mail that matches your drivers license.

If it is simply a duplicate you need, we are a mobile locksmith company, and economically you might be best off taking the key to a standing locksmith shop.

If you have lost the keys altogether,and it is a specialized key or keyway, we charge $45 for a service call, approx. $15 to extract the cylinder, and fabricate a new key (range is based on type of keyway), and $1.75 to $18.00 for the key itself (again, range is based on type/availability of key, and if it is regular, or high security). Your alternative to the above is a rekey in the case of "normal" keys, which is $45 for the service call, and $13.50 for each lock cylinder keyed.

If it's a standard Schlage/Kwikset, the first 4 keys are included in the rekey.

Please give a yell with the above info if you have it, or if you need to ask any more questions.

We're not your normal locksmith company™... :)

technorati tags: locksmith, keyway, restricted keyway, medeco, keymark, keys, strikeplate, strike plate, cylinder, mobile locksmith, locksmith shop, keyway, rekey, new key, schlage, kwikset, locksmith company

ATL: Why does my Baldwin interior knob keep falling off?

2005-12-18T11:39:00.000-08:00

Ask The Locksmith Question:
i have a front door lockset that the interior knob keeps falling off. The brand name is Baldwin...I like the set-up so i am looking to get a fix on the existing set...

Hi there...

We can more likely than not fix your lockset, however, this seems to be a common situation with Baldwin brand locksets... They "look" very pretty, but their structural integrity leaves more than a little to be desired. Any "fix" we put in place would be with that understood, and because of the above, would not be covered under our standard warranties. The brand and the hardware is just too unpredictable.

Unfortunately, I would not be able to quote you a definite price for repair without having a locksmith come out to see exactly what is happening with the lockset. It could be something as simple as a broken tailpiece, or stripped screws, or the lockset itself may have failed altogether.

We're not your normal locksmith company™... :)

technorati tags: locksmith, baldwin locks, locksets, broken tailpiece, locksmith company

ATL: My Corolla ignition locks up...

2005-12-15T12:31:00.000-08:00

Ask The Locksmith Question:
The ignition locks when I turn my key in my car. It will turn far enough to unlock the stearing column but not passed that. My coworkers thought the tumbler might need to be replaced. My car is a 1996 Corolla Dx. Is this something that you can fix?

Hi there,

Yes, we do work on Toyota ignitions, however, the problem you're describing is a common one in '90's Toyotas. What we suggest first and foremost, before calling out a locksmith, is to get some dry silicon lubricant (Do NOT use WD40 - This is a "wet" lube and will damage interior parts). Use something like Superlube, available at Ace Hardware, and use some of this in the ignition. Squirt some in, and run the key in and out a few times to loosen the tumblers. Do this a couple of times in an hour or two period. If this does not work, then go ahead and call a locksmith.

We'd hate to have you pay service calls and ignition repair/replacement out of pocket for something that can often be fixed with a $4 can of dry lube. :)

Please give this a try, and if you find you still need a locksmith, please feel free to give a call to check availability and rates (part prices vary).

Please let us know if we can help...

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, ignition, key, tumbler, toyota ignition, corolla ignition, locksmith company

ATL: My Dealer wants too much for a Jetta key!

2005-12-14T09:10:00.000-08:00

Ask The Locksmith Question:
I need a spare key to my Jetta, could be one that only runs/drives the car [without locking/unlocking, etc.], and the dealership wants to charge me $200! Can you or anyone you know get me a 'valet key' or whatever as a spare key for less than that? Thank you!
Oh, thank you, it's a 2000 Jetta.

Hi there...

We show Jetta's being manufactured through 1999, then production being resumed in 2002... If your Jetta is actually a 1999, it is NOT a high security key, and we can make you a duplicate/valet for around $42.50. If it is a later model, it is what is known as a "Sidewinder" key. These keys are high security, although there are some locksmiths that have the specialized machines to cut them. We do not.

If the year is a question, the next best way to tell is to look at your key. A pre-2002 key will have cuts in it similar to your house key, regular cuts, in both sides. A 2002 + key will have curvy lines running up the center of the key rather than a straight groove.

If you determine that you do have a Sidewinder key, try Alcatraz, A-Advanced, or Grah. Each of these locksmiths are licensed (required by state law), and each seems to be reputable. I believe that each of them has a Sidewinder machine. If it is a 1999, regular key, we'd be happy to come out and take care of duplicating it for you.

Let me know if we can help...

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, jetta key, spare key, valet key, high security key, sidewinder key, locksmith company

ATL: How much for an Access Control System?

2005-12-12T13:04:00.000-08:00

Ask The Locksmith Question:
Hello. I work in a very small business. We are looking into setting up an access control system for our business. This would probably require a lock on the front and back door. We would want each employee to have individual access past these locks. We would also like the system to log and track passcode/key information, who has accessed the door, and when. If you could give me a price quote and description of the system you might have in mind, I'd greatly appreciate it. If you can get this information to me by the end of the week, that'd be very helpful.

Ask The Locksmith Question:
We are looking for a card access system for our small biz. Two doors, about 10 employees. please email your options with pricing info. Thank you

Hi there...

We'd be happy to come take a look at what you have, but in all honesty, there is no "accurate" way of estimating a quote out of thin air for something like this while still being fair to you... There are many, many types/brands/makers of access control systems, with many different capabilities, and which are dependant upon existing construction, crawl space access, trim, needs, computer hardware for audit trails, etc. In addition, the price ranges vary greatly...

We'd need to see what you have, what types of doors are there, what type of trim/panic hardware/ADA requirements exist as of now, if the doors and walls/crawl spaces are workable. We'd also need to talk to you about your current cat5 wiring setup for your audit trail system, or evaluate with you whether you would prefer to go wireless/laptop to hold down the wiring aspect... Once we see and note what you have, we'd be able to more accurately tell you what types of access control system(s) would be appropriate and within your budget and needs.

Quoting out of hand without knowing what's there is just an opportunity for a locksmith to quote really high, just in case, and to cover all their bases. That's just not the way we do business. :) We'd much rather you have a quote based on your actual needs, and within your budget, than a quote that covered every potentiality.

Please give us a call if we can swing by at some point and take a look at your office/building. This would be at no charge of course, we just need to see what you have in order to quote you. Our earliest availability would be Monday. Please also feel free to give a call and ask for Bill to give you a call back if you have "general" questions about access control. Keep in mind however, the same issues apply as noted above; Without seeing what you have, we'd be hard pressed to simply sell you a system off the cuff. :)

Cheers!

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, access control, lock, key, card access, locksmith company

ATL: My car key won't go into the lock...

2005-12-10T10:45:00.000-08:00

Ask The Locksmith Question:
Someone tried to break into my car. As a result my key will not go all the way into my drive side door. I was wondering if you guys can fix it and if so for how much.

Hi there...

There's really not a way of quoting something like this with any exactness, I'm sorry. The problem lies in not knowing what may be wrong with the lock. It could be something as simple as needing to extract a broken screwdriver or jiggle key tip, or removing the lock and replacing a bent wafer, to the lock integrity itself being completely destroyed and necessitating a lock replacement, with dozens of variations in between - Linkage damage, superglue, etc.

Our service call is $45. From that point, an extraction is generally around $25, removing the lock and replacing a bent wafer would be in the $47.50 range, total lock replacement runs anywhere from $47.50 to $95 plus the cost of the part... In addition, the year, make and model of the vehicle contribute in a small way to the costs as well. Some vehicles don't have parts available to locksmiths, and others have parts that require lead time for ordering, others are exceptionally hard to work on, requiring proprietary tools, etc.

In all honesty, for something like this situation, your best, and least expensive alternative, would be to take the car to a standing lock shop so long as the car is drive-able. The main reason is that while a mobile service (such as ours) may be convenient, you do pay a service call. Taking the car to a standing shop would save you a service call, and may be less expensive overall (not always, San Diego Locksmith pricing is odd at best - Call a shop first and try to get a general quote - Then make them stick to it).

We are also certainly willing to come out and take care of the problem if you'd rather go with a mobile service, or to answer further questions.

I hope this helps...

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, key, lock, jiggle key, bent wafer, locksmith company

Dear Mr. Locksmith... YOU'RE GOING DOWN!

2005-12-09T16:24:00.000-08:00

Dear Mr. Locksmith.....YOU'RE GOING DOWN! BarFly Magazine

...And that's when I decide to call a locksmith..."Well, what if during that half hour of waiting, my landlord calls and says that he can get me into my apartment?" I ask because honestly, I don't really want to pay 79$. But his reply is a very stern. "We don't take cancellations." "Ok," I sigh, "go ahead and come on out then." So this is when the *bleep* gets an attitude with me. "I'm sorry but I get the feeling that your landlord is going to show up and you are going to try to get out of it..." [read the whole article]

Now THIS is exactly what we're going to address in this here blog...

More to come...

ATL: My GMC keys are lost and the alarm won't shut off!

2005-11-30T15:02:00.000-08:00

Ask The Locksmith Question:
I have a 1999 GMC Z-71 Pickup and I have lost my keys. I believe the security is set. Is there a way you can open the truck and turn off the alarm and make me new keys? If so how much would that cost?

Yes, we can make new factory code cut keys to your Z71.

As for the alarm system, we can open the vehicle no problem... If it is a factory installed alarm system, there is a button, usually under the dash, that allows you or us to shut off the alarm temporarily - In all further instances, using the key in the door will keep the alarm from engaging. We can order you a new fob or fobs for any factory installed alarm system - Ship time is generally 3 to 8 business days. If it is an "after market" alarm system (the norm, as factory was not standard in this year model), we can still disengage the alarm for you, but you will have to go through the after market company to get new fobs - In this situation, you will have to use the disengage button each time until your new fobs arrive.

Please see our "Services" page for rates to create keys.

We're not your normal locksmith company™... :)

technorati tags: locksmith, new keys, unlock car, locksmith company

ATL: How much to replace my ignition?

2005-11-11T22:16:00.000-08:00

At 07:45 PM 1/21/2006 Saturday, you wrote:
Ask The Locksmith Question:
Wife's car key was stolen. I ordered a replacement ignition switch. Pls give me an estimate of how much it would cost to remove the existing ignition swith, put the new one in and rekey two door cylinders to match the new ignition key.

Hi there...

As always, we're unable to give any kind of estimate without complete information. What make, model, and year is the car? Why did you buy a new ignition rather than simply having a locksmith create new keys for you, thus doubling your price...? Is there something wrong with the existing ignition? Was it damaged? Was a screwdriver used on it, etc.? What is the model number of the ignition you purchased? (We ask for this information because in well over 50% of the cases, the customer is sold the wrong ignition, and before we schedule someone out,we need to be sure the correct hardware is available.)

Please let us know the above, and we'll be able to quote you accurately.

Thanks!

San Diego Lock & Safe

Hi. The vehicle is a 2004 RAV. I asked the dealer and they said they could not rekey the ignition. I was sold on replacing the ignition switch. There was no problem with the existing ignition switch. Thanks for the reply.

Hi there...

We can do these... It's unfortunate that the dealer simply told you they didn't rekey and you had to have a new ignition rather than telling you it was re-keyable, just not by them. It's true, dealers usually cannot rekey, that's what locksmiths do, but they rarely offer that option to you. Let me first suggest that you check to see if you can return the ignition (you do not need it), and if they give you a hassle, tell them they sold it to you under false pretenses. Then DO have a locksmith rekey the entire car rather than install a new ignition and then rekey the rest of the car to match. It would be less expensive for you overall.

Please be aware that if there are NO existing keys available, California state law requires the owner of the vehicle to be present, with picture ID, and paperwork proving ownership, made out in the same name as the picture ID. This paperwork can include: Title, registration (either showing verifiable VIN), or a current insurance card with the correct name, as well as the VIN number on the card.

Cheers!

kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, car key, ignition switch, door cylinders, rekey, vin number, locksmith company

ATL: What's the best way to keep from rekeying endlessly when you have renters?

2005-10-14T01:57:00.000-07:00

Ask The Locksmith Question:
What's the best way to keep from rekeying endlessly when you have renters or boarders who sometimes don't stay very long. I think it would be best if she changed the three locks (side garage door, garage door entry, and back door entry) with the same key and have a differrnt key for the the 4th door which is the front entrance so that way, she can always get the front door locks changed instead of having all four changed everytime there is a new border living in the house. Please let me know your thoughts and what some of our options are.

Hi there...

Anytime an actual entry is involved, we suggest rekeying any entrance to the house if keys will be given out to all of them. Maybe I'm misunderstanding what you meant, but if there are 4 doors, all of which lead into the house one way or the other, then changing only one of them will make no difference in the security of the residence with each successive renter... If someone leaves on bad terms, or even if they don't, you still don't want them, or any of their friends who may have a copy of the key having access to the garage, or the side door, or the back door. Why change the front door if the rest are staying the same? Do you see what I mean? If you plan on only ever giving out one key, then the front door for future rekeys would be fine, if a little unwieldy. :)

The best possible option for your situation as I understand it (frequent boarders/frequent rekeys, etc.) is a push button lock type like a Powerbolt (see picture below). A Powerbolt can be keyed to match the rest of the house, but you never need to give a boarder a key, only the combination to the Powerbolt. When they move out, you change the combination. You do not need a locksmith to do this. :) PowerBolts can cost upwards of $170, but saving the $45+ service call and the $13.50 per keyway rekey charge for each door each time a boarder leaves would be a larger savings over a short time.

Hope that gives you a couple of options...

Cheers!

Kim

We're not your normal locksmith company™... :)

technorati tags: locksmith, re-key, rekeying, locks, keys, push button lock

Gypsies, Tramps, & Thieves

2005-10-13T12:02:00.000-07:00

"...'Superb Solutions' MO is simple, yet ingenious. When it first invades a city, it blankets it with fake addresses and business names, all with different phone numbers, says McCaffrey. That way, when you call 411 and ask for the nearest locksmith, you're bound to get them.

Some of the company's addresses listed in the Cleveland White Pages -- under the name Locksmith 24-Hour, Inc. -- are actually the addresses for a deli, a tailor, a McDonald's, and a Chinese restaurant. And, unlike local locksmiths, they can afford to buy two-page, full-color spreads in the Yellow Pages to lure you in.

But while you think you're calling a local mom-and-pop, you're actually being routed to a call center in a Bronx apartment, which then calls local subcontractors, paid on commission, to do the job..." [read the whole article]

ATL: How much to unlock a toolbox?

2005-10-07T18:34:00.000-07:00

Ask The Locksmith Question:
I'd like to know how much it would be to unlock a toolbox, and also the price of creating a key for that lock, if possible.

Hi there...

It's not possible to quote you accurately without knowing more information than that. Just for your own knowledge in shopping locksmiths, if you just ask in generalities, very many companies will, more often than not, quote VERY high, just to cover all their possibilities. We don't do business this way. We believe it does you a disservice to quote high "just in case", when, if we had a little more info, it may be a less expensive lock to open... Something easily picked rather than drilled, etc.

We'd be happy to quote you if you can tell us what kind of toolbox, the manufacturer, what its application is (i.e. truck bed, shop, welder, high security, etc. There are a million possibilities.), then we would know what kind of lock is used in it, and what kind of key blank is used. They are generally not interchangeable.

Please give a yell if you can provide this info, we're happy to help!

Cheers!

San Diego Lock & Safe

We're not your normal locksmith company™... :)

technorati tags: locksmith, lock,
key blank, locksmith company

ATL: Do you make mailbox keys?

2005-10-03T19:39:00.000-07:00

Ask The Locksmith Question:
I have misplaced all keys to the mailbox for my condo. Is this a service that you provide, and if so, how much do you charge for this?

We have a standard service call charge of $45.00, and to make keys is a flat rate of $22.50 for 2 new keys. In order to make keys for you, by California state law, we need to prove your residency in the condo unit. This should be with a Drivers License or State I.D., or Military Picture I.D. with your name, and the condo address on it. Alternatively, if your Drivers license does NOT have the condo address on it, we will accept the I.D. along with your original mortgage/lease paperwork.

Let us know if we can help...

technorati tags: locksmith, make keys, mailbox keys

ATL: Help! I lost my rental car key!

2005-09-22T16:48:00.000-07:00

Ask The Locksmith Question:
Hi, I lost the ignition key to a 2005 Dodge Neon rental car. Can you do a replacement? Do you need the VIN# for the car? How much will it cost? Need more info from me?

Did your rental car key have a GREY or BLACK plastic head?

If it was GREY, it was a transponder/chip key, and the 2005 requires specific programming equipment. We currently do not have that computer.

If it was a BLACK head, it is a standard key, and we can make a single replacement for $75.00, and two for $95 (the normal rate for replacement keys) -- We offer you the option of one only as it was a rental car, and you probably only had one to begin with. :)

Please let us know if we can send someone out to help. If you want us to make new keys, state law requires that we need to physically verify your rental agreement, and a drivers license to match (the actual renter HAS to be present with these items.)

Thanks!

Kim

technorati tags: locksmith, car keys, transponder keys, replacement keys, ignition key